Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Dan B.
Great Response time! Adelita got back to me very quickly to make sure everything was going smoothly between uploading prescription and communicating what else was needed.
Reply from LensDirect.comNov 25, 2025
Hello Dan! We’re glad Adelita was able to respond quickly and guide you through the prescription upload process. We appreciate you choosing LensDirect.com!
Anthony H.
kissel was very nice and patience of helping me my first time ever using lensdirect.com
Reply from LensDirect.comNov 25, 2025
Hello Anthony! We’re glad Kissel was patient and helpful, especially for your first time using LensDirect.com. We’re happy we could make your experience a positive one!
Krista N.
Issue resolved quickly
Reply from LensDirect.comNov 25, 2025
Hello Krista! Thank you for your feedback! We’re glad your issue was resolved quickly. We appreciate you choosing LensDirect.com!
Camp K.
Adelita provided excellent assistance locating and detailing my prior order so that I can make a new order to replace my lost prescription glasses. Thanks!
Reply from LensDirect.comNov 25, 2025
Hello Camp! We’re glad Adelita could help locate and detail your prior order so you could easily replace your prescription glasses. Providing excellent assistance is what we strive for at LensDirect.com, and we’re happy she could help!
Bruce F.
Quick response, courteous and professional. KWASI provided the information for me to submit my prescription
Reply from LensDirect.comNov 25, 2025
Hello Bruce! We’re glad Kwasi provided a quick, courteous, and professional response to help you submit your prescription. Delivering attentive service is what we strive for at LensDirect.com!
Lili
Kissel is doing great job!thank u
Reply from LensDirect.comNov 26, 2025
Hello Lili! We’re so glad to hear that Kissel is doing a great job. At lensdirect.com, we take pride in our team’s dedication to excellent service, and your feedback means a lot. We appreciate you taking the time to share it!
Wanda
Nyah Roberts was above and beyond helping me and my concerns. Thank you. And thanks Lens Direct
Reply from LensDirect.comNov 26, 2025
Hello Wanda! We’re thrilled to hear that Nyah Roberts went above and beyond to help address your concerns. At lensdirect.com, we’re committed to providing attentive and caring service, and it’s wonderful to know that came through for you. We truly appreciate your kind words and for choosing us!
Shani
Kissel was beyond helpful with my request and supported me quickly and kindly
Reply from LensDirect.comNov 26, 2025
Hello Shani! We’re thrilled to hear that Kissel was so helpful and provided quick, supportive assistance. At lensdirect.com, we take pride in delivering friendly and efficient service, and it’s wonderful to know that came through for you.
