Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sophia S.
Mario was great!
Reply from LensDirect.comNov 27, 2025
Hello Sophia! We’re thrilled to hear that Mario was great. At LensDirect.com, we pride ourselves on providing excellent support, and it’s wonderful to know Mario delivered.
John T.
The gentleman went above and beyond to help me upgrade my shipping. His service was exceptional.
Reply from LensDirect.comNov 25, 2025
Hello John! We’re glad our team member could go above and beyond to help with your shipping upgrade. Providing exceptional service is what we aim for at LensDirect.com!
roy F.
Business was very nice and knowledgeable.
Reply from LensDirect.comNov 27, 2025
Hello Roy! We’re glad to hear that our team was nice and knowledgeable. At LensDirect.com, we strive to provide friendly and expert support, and it’s wonderful to know we delivered.
Jim
Adelita was very easy to work with. She understood my problem straightaway and worked with me to send over some pics and a short video. Excellent customer service. Thanks, Jim
Reply from LensDirect.comNov 25, 2025
Thank you for sharing your experience, Jim! We’re glad Adelita understood your issue right away and guided you through sending the photos and video. Providing excellent customer service is what we strive for at LensDirect.com, and we’re happy she could help!
Bob H.
Had issues with new lenses contacted Lens Direct via text Adelita was very professional trying to get situation resolved was very helpful can tell great customer service comes naturally for her
Reply from LensDirect.comNov 25, 2025
Hello Bob! We’re glad Adelita handled your lens issue so professionally and helped get everything resolved. Great customer service is what we strive for at LensDirect.com, and we’re happy she could assist!
Bridget L.
Unfortunately my contacts are on back order, which I was informed of promptly. Enrique was very helpful in refunding my shipping charges, as I had paid for expedited shipping that would not be possible. The prices are great, I just hope I get my order soon.
Reply from LensDirect.comNov 25, 2025
Hello Bridget! We’re glad Enrique was able to assist with refunding your expedited shipping charges and provide prompt updates about your backordered contacts. We appreciate your patience and your trust in LensDirect.com, and we hope your order arrives very soon!
Sheila Thibodeaux B.
Bibi explained how to fix my issue and she sent me a return label for my wrong item. Very nice, listens and helpful. I would ask for her again.
Reply from LensDirect.comNov 25, 2025
Hello Sheila! We’re glad Bibi was able to explain the solution and provide a return label for your item. Listening and helping our customers is what we strive for at LensDirect.com, and we’re happy she could assist!
Dan
Enrique made my experience great! Friendly, professional and resolved the issue quickly. Great service!
Reply from LensDirect.comNov 25, 2025
Hello Dan! We’re thrilled to hear Enrique provided friendly, professional, and quick service. Delivering great service is what we strive for at LensDirect.com!
