Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Michele L.
Enrique answered all questions completely and quickly
Reply from LensDirect.comNov 14, 2025
Hello Michele! We’re so glad to hear that Enrique was able to answer all your questions completely and quickly. We’ll be sure to pass along your kind words. If you need anything else, we’re always here to help at lensdirect.com!
Thais S.
I’m using LensDirect for the first time and I’m having a good experience so far. Thank you Nyah for been so helpful.
Reply from LensDirect.comNov 14, 2025
Hello Thais! We’re thrilled to hear that your first time using LensDirect has been a good one, and that Nyah was so helpful along the way. We truly appreciate your feedback and are always here if you need anything else at lensdirect.com!
Tony L.
The discount coupon started it. The ease of ordering replacement lenses and printing shipping label was a breeze. The whole process was simple and then when I opened my package and put on my prescription sunglasses I was totally pleased. Shout out to Bibi
Reply from LensDirect.comNov 14, 2025
Hello Tony! e're so glad the discount coupon got things started and that the entire process from ordering your replacement lenses to printing the shipping label was quick and easy. Even better, we’re thrilled to hear that you’re loving your prescription sunglasses! Big shout-out to Bibi for helping make your experience a great one. If you ever need anything else, we’re always here for you at lensdirect.com!
Margaret L.
Very helpful
Reply from LensDirect.comNov 14, 2025
Hello Margaret! We’re glad to hear that you found our team very helpful. If you ever need anything else, we’re always here for you at lensdirect.com!
Maggie R.
Nyah was really helpful and nice
Reply from LensDirect.comNov 14, 2025
Hello Maggie! We’re so glad to hear that Nyah was helpful and kind during your experience. If you ever need anything else, we’re always here to help at lensdirect.com!
brenda G.
I needed to cancel my order at the last minute due to changes in my vision needs. Nyah was very helpful in taking care of this matter in a timely manner. I will use LensDirect in the future!
Reply from LensDirect.comNov 14, 2025
Hello Brenda! We’re glad Nyah was able to assist you promptly with your order cancellation. We truly appreciate your kind words and look forward to helping you with your vision needs in the future. We’re always here for you at lensdirect.com!
Korrie K.
Nyah was quick and efficient in dealing with the issue with my order. Thank you for the stellar customer service.
Reply from LensDirect.comNov 13, 2025
Hello Korrie! We’re thrilled to hear that Nyah handled your order issue quickly and efficiently! We’ll be sure to pass along your kind words. Thank you for choosing lensdirect.com and for sharing your positive experience!
D
Lexie helped me redeem a promo code after I checked out forgetting to apply it, 10/10!
Reply from LensDirect.comNov 13, 2025
Hello D ! We’re thrilled to hear Lexie was able to help you apply your promo code and make things right we’ll be sure to share your kind words with her. We’re always happy to make sure you get the best deal possible on your order at lensdirect.com. Thanks again for choosing us!
