Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
DR
Chelsea responded to my issue immediately. Excellent service!!
Reply from LensDirect.comNov 13, 2025
Hello DR! We’re thrilled to hear Chelsea was able to respond to your issue right away and provide excellent service! We’ll make sure she knows how much you appreciated her quick help. Thank you for sharing your experience and for choosing lensdirect.com we’re always here to assist!
Jen
Djanna was extremely helpful. I have never shopped for optical products with LensDirect before, so I had several questions. Djanna not only assisted me with all my questions, she answered me very promptly. I’m happy to have found LensDirect thanks to Djanna and I will shop there for lenses from now on.
Reply from LensDirect.comNov 13, 2025
Hello Jen! We’re so glad to hear Djanna was able to help you feel confident during your first experience shopping with us! It’s wonderful that she could answer all your questions promptly and make your introduction to lensdirect.com a positive one. Thank you for sharing your experience we look forward to helping you with your lens needs for many orders to come!
nathan M.
Daisy was professional and polite
Reply from LensDirect.comNov 13, 2025
Hello Nathan! We’re happy to hear that Daisy provided professional and polite service! We’ll be sure to pass along your kind words to her. Thank you for sharing your experience and for choosing lensdirect.com!
Vanessa
Lexie was excellent. I was very pleased with the exceptional customer service she provided.
Reply from LensDirect.comNov 13, 2025
Hello Vanessa! We’re thrilled to hear that Lexie provided exceptional service and made your experience a positive one! We’ll be sure to share your kind words with her. Thank you for choosing lensdirect.com and for taking the time to leave your feedback!
David J.
Jade was Very helpful!
Reply from LensDirect.comNov 13, 2025
Hello David! We’re glad to hear Jade was so helpful! We’ll be sure to pass along your kind words. Thank you for sharing your experience and for choosing lensdirect.com!
Aaron D.
Dion was very supportive and quick to respond
Reply from LensDirect.comNov 13, 2025
Hello Aaron! We’re happy to hear Dion was supportive and quick to respond! We’ll be sure to share your kind words with him. Thank you for taking the time to leave feedback and for choosing lensdirect.com!
Pamw
Always answers quickly and has the info I need. Can’t wait to see my new glasses
Reply from LensDirect.comNov 13, 2025
Hello Pamw! We’re glad to hear our team has been quick and helpful in getting you the information you need! We hope you love your new glasses and appreciate you choosing lensdirect.com for your order.
Robert
Mario perry helpful and knowledgeable
Reply from LensDirect.comNov 13, 2025
Hello Robert! We’re glad to hear Mario was both helpful and knowledgeable! We’ll be sure to share your kind words with him. Thank you for choosing lensdirect.com and for sharing your feedback!
