beverly S.
Kwasi was very very helpful
Kwasi was very very helpful

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
beverly S.
Kwasi was very very helpful
S. W.
Jade was very helpful updating the request I made
Stevie O.
I had a rush order and the agent entered the wrong address. I still don’t have my contacts. I’m so upset.
Reply from LensDirect.comSep 23, 2025
Hello Stevie! We’re really sorry to hear about your experience. A rush order should be handled with extra care, and it’s unacceptable that the wrong address was entered. We completely understand how frustrating this must be, especially since you're still waiting on your contacts. Please know that this isn’t the level of service we aim to provide, and we truly apologize for the inconvenience. We’d love the chance to make it right if you're willing, could you reach out to us directly with your order details? You can contact our support team [email protected], and we’ll do everything we can to help resolve this quickly.
Sal G.
Got contacts really fast and they good for a nice price
Joe
Andrew was great in quickly helping me change a shipping error. Phone call was quick and Andrew was extremely helpful and polite.
KWTulley
From placing my order online to communicating with Nyah about delivery, my experience with Lens Direct has been wonderful. The website is very easy to navigate and their speed at fulfilling orders is amazing. Also, I received a response from Nyah within minutes of reaching out to Customer Service via their online form. You also can’t beat their price for replacement lenses.
George P.
They were super fast and responsive!g
customer
Very professional!