Sara
Andrew is responsive to my emails and…
Andrew is responsive to my emails and seems to understand my problem. He actually cares to help resolve it. This type of service is unusual in today's market place.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sara
Andrew is responsive to my emails and seems to understand my problem. He actually cares to help resolve it. This type of service is unusual in today's market place.
CHRISTOPHER W.
I accidentally sent my eye glasses prescription when attempting to purchase contact lenses. Enrique promptly contacted me and asked that I send the correct prescription which I did. Enrique quickly processed my request and then let me know my lenses will be shipped shortly. Great service! Thank you.
Chad A.
Kissel responded promptly and immediately resolved my issue. My experience with LensDirect has been very easy!
Joel A.
Knowledgeable, fast, and courteous!
Katie
Makayla did a great job with assisting me with an address update because I had listed the incorrect address.
John R.
Thanks for making the process easy and efficient. Clear communication and prompt feedback. Thanks Enrique!
R M.
Great Customer Service
Craig T.
Jade was very patient and helpful in explaining the situation.