Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Austin N.
Had a great experience with Kwasi, your customer service agent. I appreciate the fast reply to my question. People like Kwasi are what will keep customers coming back. Thx for a great experience Lens Direct.
Stephen
Seen the offer on Facebook. Sent older set of glasses to have changed to my current script and also made into sunglasses. Received back in 10 days and am 100% satisfied. Recommend this company to everyone
Audrey
I had a fantastic experience with Lens Direct’s relensing service! The process was simple and convenient—I just sent in my favorite frames, and they quickly fitted them with my new prescription lenses. Sari was professional and helpful. The quality is excellent, the vision is crystal clear, and it feels like I have a brand-new pair of glasses at a fraction of the cost. I really appreciate being able to keep frames I love while updating my lenses. Highly recommend!
kam
Makayla was such a big help. I sent a email looking for information on my latest order. Makayla responded quickly and gave me the information I needed. Thanks so much
Emanuel N.
The order was super easy to do and even when I made a mistake, they reach out to me to get the missing information. Great customer service!
Kathy B.
Knowledgeable and answered all my questions.
Bartosz
The quality of my last contacts is not good. They keep irritating my eyes, keep falling out as well as ripping. On the other hand the order processing and turn around time with shipping is great!
Reply from LensDirect.comSep 23, 2025
Hello Bartosz! We're truly sorry to hear that the quality of your recent contact lenses hasn't met expectations. Dealing with discomfort, lenses that fall out, or tear easily is understandably frustrating and certainly not the level of quality we aim to provide. While we're glad to know the order processing and shipping went smoothly, we recognize that the product experience is just as important. Please know that we've reached out directly to help get this sorted and ensure the issue is properly addressed. Your experience matters to us, and we appreciate you bringing this to our attention. We're committed to making things right and to improving wherever we can.
Jennifer D.
Bibi responded almost instantly and took care of my account syncing with a purchase. Very positive and easy experience
