Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Krystal
awesome customer service, starr is great!!
Reply from LensDirect.comSep 2, 2025
Hello Krystal! We're so glad you had a great experience and we agree, Starr is truly fantastic! At LensDirect.com, we’re proud to have team members who go above and beyond. We appreciate your support!
Aubrey L.
I must admit that I was surprised at the level of customer service. I had nearly decided to never use an online lens service again, but the level of customer service has inspired me to not only trust online lens replacement but to try Lens Direct again. Thank you, Lens Direct and thank you, Trust Pilot!
Reply from LensDirect.comSep 2, 2025
Hello Aubrey! Thank you so much for your honest and encouraging feedback! We're truly honored to have earned back your trust in online lens services. At LensDirect.com, delivering exceptional customer care is at the heart of what we do, and we're so glad that commitment made a difference in your experience. We look forward to serving you again and sincerely appreciate your support and thanks to Trustpilot as well for helping us connect!
Reginald C.
Customer support is friendly and fast. I got in touch about an order and Sade was very quick in getting back with all the details I needed. Kudos!
Reply from LensDirect.comSep 2, 2025
Hello Reginald! We're so glad to hear that Sade was quick to respond and provided all the details you needed. At LensDirect.com, we take pride in offering fast, friendly, and reliable customer support. Kudos right back to you for being a valued customer!
Dwaynie B.
Jade was pleasant
Reply from LensDirect.comSep 2, 2025
Hello Jade! We're glad to hear Jade was pleasant—she’s a valued part of our team. At LensDirect.com, we’re always here to make your experience a positive one!
Jose C.
Jade was very helpful with what I need experience was a good👍🏽
Reply from LensDirect.comSep 2, 2025
Hello Jose! We’re happy to hear Jade was helpful and that you had a good experience. At LensDirect.com, we’re always here to make sure you’re taken care of. Looking forward to helping you again!
Wendy
Kwasi understood and addressed my problem immediately
Reply from LensDirect.comSep 2, 2025
Hello Wendy! We're so glad Kwasi was able to understand and address your issue right away. At LensDirect.com, fast and effective support is what we strive for. We appreciate your kind words!
Melanie Z.
Mario took the time to reach out to his management team to assist with rectifying my concern. Mario stated in contact with me and ensured I was well communicated too.
Reply from LensDirect.comSep 2, 2025
Hello Melanie! We’re so glad to hear that Mario went the extra mile to involve our management team and kept you informed throughout the process. At LensDirect.com, we pride ourselves on providing attentive and thoughtful service, and Mario exemplifies that commitment. We truly appreciate your feedback and are always here if you need anything else!
Alissa
Quick and easy fix to my problem.
Reply from LensDirect.comSep 2, 2025
Hello Alissa! We're glad we could provide a quick and easy fix to your problem. At LensDirect.com, we’re committed to making your experience hassle-free. Let us know if you need anything else!
