Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Letty A.
Chelsea handled everything very fast and great. Shes awesome!
Reply from LensDirect.comSep 3, 2025
Hello Letty! We're thrilled to hear that Chelsea was able to handle everything quickly and efficiently—she really is awesome! At LensDirect.com, we’re proud to have team members like her who go the extra mile for our customers. We’ll be sure to pass along your kind words!
Bobbi S.
BIBI at Lens Direct was great! He had patience with my anxieties over receiving the incorrect lenses and facilitated the rush shipping of the correct ones as well as providing for the return and credit of the original order. His responses and keeping me up to date were polite and timely !
Reply from LensDirect.comSep 3, 2025
Hello Bobbi! We're thrilled to hear that Bibi was able to support you with patience, professionalism, and timely updates. At LensDirect.com, we understand how important it is to get your lenses right, and we're glad Bibi could ease your concerns and ensure everything was resolved quickly.
Jennifer C.
Nyah was very helpful and very nice. I really appreciate the quick responses and advice
Reply from LensDirect.comSep 3, 2025
Hello Jennifer! We're so happy to hear that Nyah was both helpful and kind during your experience. At LensDirect.com, we pride ourselves on providing quick, thoughtful support, and it’s great to know Nyah delivered exactly that. We truly appreciate your feedback!
Laurence W.
Very helpful - quick shipments and good communication! Thanks Bibi and Nyah in particular for their help.
Reply from LensDirect.comSep 3, 2025
Hello Laurence! We’re glad to hear you’ve had a great experience with our quick shipments and clear communication. Bibi and Nyah will be thrilled to know their support made a difference! At LensDirect.com, our team is always here to help, and we truly appreciate you being a valued customer.
Lisa B.
Sharissa was excellent! Very helpful and knowledgeable!
Reply from LensDirect.comSep 3, 2025
Hello Lisa! We're thrilled to hear that Sharissa was so helpful and knowledgeable. At LensDirect.com, we’re proud to have team members like her who go above and beyond for our customers!
Lisa
Sharissa was very helpful in ordering contacts on the phone cuz I needed to use a different card and not the one on file with reordering and she helped me remove the other card on file. Very helpful and fast and efficient!! Thank you!!
Reply from LensDirect.comSep 3, 2025
Hello Lisa! We're so glad to hear that Sharissa was able to assist you quickly and efficiently with updating your payment method and placing your contact lens order over the phone. At LensDirect.com, we’re committed to making the ordering process as smooth as possible, and it’s wonderful to know Sharissa delivered just that. We'll be sure to share your kind words with her. Thanks again for choosing us!
MaryBeth S.
Chelsea resolved my issue quickly and professionally in a timely manner. Chelsea was pleasant to work with and had a positive personality
Reply from LensDirect.comSep 3, 2025
Hello MaryBeth! We're thrilled to hear that Chelsea was able to assist you quickly and professionally. At LensDirect.com, we pride ourselves on providing top-notch customer service, and it's always great to know our team members are making a positive impact. We'll be sure to pass along your compliments to Chelsea she’ll be so glad to hear them! If there's anything else you need, don't hesitate to reach out.
KarenMarie
Great customer service. Kissel was prompt and efficient at attending my issues. Thank you so much.
Reply from LensDirect.comSep 3, 2025
Hello Karen! We’re thrilled to hear that you had a great experience with our customer service. Kissel will be so happy to know they were able to assist you promptly and efficiently. We truly appreciate you choosing LensDirect.com, and we’re always here if you need anything in the future. Thank you again!
