Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
TM
Kwasi was awesome! My problem was solved quickly and easily.
Reply from LensDirect.comSep 3, 2025
Hello TM! We’re thrilled to hear that Kwasi was awesome and resolved your issue quickly and easily. At LensDirect.com, we’re committed to providing fast and effective support. We appreciate you choosing us!
Chris
Andrew made everything easy for me. No headaches and no issues. I genuinely appreciate that .
Reply from LensDirect.comSep 3, 2025
Hello Chris! We're so glad Andrew made the process easy and hassle-free for you. At LensDirect.com, we strive to provide smooth and stress-free experiences for all our customers. We truly appreciate your support!
Vanessa R.
I accidentally ordered sunglasses for my lens replacement instead of clear lens. But DION extended his help for my new lens immediately. I will surely get my new lens again with them! :) 5 stars 100%
Reply from LensDirect.comSep 3, 2025
Hello Vanessa! We're so glad Dion was able to assist you promptly and get the correct lenses to you without delay. At LensDirect.com, we’re dedicated to making sure every order is just right, and it’s wonderful to hear you’ll be choosing us again. We appreciate your 5-star rating and look forward to serving you in the future!
Daphne S.
I really appreciated Bibi adding the coupon code to my order after it had already been put in. That was incredibly helpful, and Bibi was so friendly also. Thank you so much!
Reply from LensDirect.comSep 3, 2025
Hello Daphne! We’re delighted to hear that Bibi was able to help by adding the coupon code after your order was placed and that you found her friendly and helpful. At LensDirect.com, we’re committed to providing great service every step of the way.
Rob
BIBI was very helpful and had great energy! Before this I was thinking of ending my subscription with lens direct but she was able to go out her way to make sure I was satisfied.
Reply from LensDirect.comSep 3, 2025
Hello Rob! We're so glad to hear that Bibi’s helpfulness and great energy made such a positive impact. At LensDirect.com, we truly value our customers and are committed to going the extra mile to ensure satisfaction. We’re happy Bibi was able to turn things around for you and hope to continue serving you for a long time!
Peter W.
Nyah was very helpful, polite and positive.
Reply from LensDirect.comSep 3, 2025
Hello Peter! We're glad to hear that Nyah was helpful, polite, and positive throughout your experience. At LensDirect.com, we’re committed to providing friendly and effective service. We appreciate you choosing us!
Daniel
Sharissa did an excellent job with my order
Reply from LensDirect.comSep 3, 2025
Hello Daniel! We’re happy to hear that Sharissa did an excellent job with your order. At LensDirect.com, we strive to provide top-notch service, and it’s great to know she delivered. We appreciate your support!
Blanca V.
Bibi was really Helpfull and knowledgeable
Reply from LensDirect.comSep 3, 2025
Hello Blanca! We're glad to hear that Bibi was helpful and knowledgeable. At LensDirect.com, we’re proud to have team members like him dedicated to providing excellent service. We appreciate your feedback!
