Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jessi D.
Nyah was so helpful in getting my order canceled!
Reply from LensDirect.comSep 8, 2025
Hello Jessi! Thank you for the great feedback! We’re so glad Nyah was able to help you get your order canceled quickly and smoothly. At LensDirect.com, we always aim to make your experience as easy and stress-free as possible. We’ll be sure to let Nyah know how much you appreciated her help.
Peter F.
Bibi customer service rep was great. She was able to solve my issue. I’ve been using LensDirect for a long time now. Great company
Reply from LensDirect.comSep 8, 2025
Hello Peter! We're thrilled to hear that Bibi was able to resolve your issue—she’s truly a star on our team. It means a lot to know you’ve been with LensDirect.com for a long time, and we’re grateful for your continued trust. We’ll be sure to pass along your kind words to Bibi. Thanks again for being a valued part of the LensDirect family!
Tom
I was given excellent service and follow up on my orders
Reply from LensDirect.comSep 8, 2025
Hello Tom! We're thrilled to hear that you received excellent service and follow-up on your orders. At LensDirect.com, we’re committed to making your experience smooth, reliable, and personal every step of the way. If you ever need anything in the future, our team is always here to help. Thanks again for choosing us!
Priscilla G.
Nyah was great! She was quick, kind and solved my issue with ease.
Reply from LensDirect.comSep 3, 2025
Hello Priscilla! We’re so glad to hear that Nyah was quick, kind, and able to resolve your issue with ease. At LensDirect.com, we’re committed to making every experience smooth and stress-free. We’ll be sure to pass along your feedback to Nyah!
Patricia
Kwasi rocks! It turns out once my frames were received to have the lens replacement they were too brittle to work I was immediately informed and one of the options available to me was to pick out frames so that I could just go ahead and get my sunglasses as quickly as possible with the exact prescription lenses that I needed in them it was handled so quickly courteously, and professionally I could not be more pleased. This is the second time I’ve used LensDirect and they are excellent.
Reply from LensDirect.comSep 3, 2025
Hello Patricia! We're thrilled to hear that Kwasi provided such quick, courteous, and professional support when your frames turned out to be too brittle. Helping you get your prescription sunglasses without delay is exactly the kind of service we strive for. We're honored that you’ve chosen LensDirect.com again, and we're so happy to know your experience has been excellent both times. !
Maria G.
Chelsea is excellent. Understood easily my concern and addressed it in the best possible way. Wonderful
Reply from LensDirect.comSep 3, 2025
Hello Maria! We’re so glad to hear that Chelsea understood your concern and addressed it in the best possible way. At LensDirect.com, we’re proud to have team members like her providing exceptional service. We truly appreciate your feedback!
BP
Bibi was able to solve my issue with just my original query and didn’t give me any kind of pushback or runaround to get this auto-shipped order cancelled and rescheduled for November. Easiest customer service I’ve ever used
Reply from LensDirect.comSep 3, 2025
Hello BP! We're so glad to hear that Bibi was able to resolve your issue quickly and without any hassle. At LensDirect.com, we believe customer service should be simple, efficient, and stress-free and it’s great to know Bibi delivered exactly that. We truly appreciate your support!
Tom G.
Bibi managed by return quickly and efficiently. Great work!
Reply from LensDirect.comSep 3, 2025
Hello Tom! We’re happy to hear that Bibi handled your return quickly and efficiently. At LensDirect.com, we’re committed to making every experience smooth and hassle-free. Great to have you with us!
