Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Gary R.
LensDirect customer support seemed very knowledgeable. With the help from Aden my issue were resolved in a very timely manner.
Reply from LensDirect.comSep 8, 2025
Hello Gary! Thank you for your kind feedback! We're glad to hear our customer support team, especially Aden, was knowledgeable and able to resolve your issue quickly. At LensDirect.com, we’re committed to providing timely and helpful service.
TK T.
Easy to order but know that these are cheap plastic lenses and will not come close to your Rayban glass lenses.
Reply from LensDirect.comSep 2, 2025
Hello TK! We’re sorry to hear that the lenses didn’t meet your expectations. We strive to provide clear information about our products, and we understand how important quality is, especially when compared to premium brands like Ray-Ban. We appreciate your input and will continue working to improve both our product descriptions and quality. If there’s anything we can do to make your experience better, please don’t hesitate to reach out.
Ann
Fast, friendly, and responsive service.
Reply from LensDirect.comSep 8, 2025
Hello Ann! We’re so glad you found our service fast, friendly, and responsive. That’s what we strive for every day at LensDirect.com!
Gen
First time ordering from LensDirect & called customer service to clarify a recommended change to my order as well as a discount code that didn't activate. Nyah explained the recommended upgrade & fixed the discount code in seconds, saving even more! The quality of their customer service is a good sign my new glasses will be too.
Reply from LensDirect.comSep 8, 2025
Hello Gen! We’re so glad Nyah was able to clearly explain the upgrade and quickly apply your discount she’s awesome, and we’ll be sure to pass along your kind words. We're thrilled that our customer service made a great first impression, and we’re confident you’ll love your new glasses just as much!
Nikki W.
Nyah was a doll to work with! Very helpful!!
Reply from LensDirect.comSep 8, 2025
Hello Nikki! We're thrilled to hear Nyah was such a joy to work with and super helpful. She's a true gem on the LensDirect.com team!
Alan S.
Kind and quick to respond
Reply from LensDirect.comSep 8, 2025
Hello Alan! We’re glad you found our team kind and quick to respond. At LensDirect.com, we’re here to help anytime!
MMG
The customer service that was provided thus far especially by Nyah has been stellar!
Reply from LensDirect.comSep 8, 2025
Hello MMG! We're delighted to hear that Nyah has provided stellar customer service. At LensDirect.com, we’re proud to have team members like her who go above and beyond to support our customers!
Ron
Mario acted in a professional way and helped in the best possible way.
Reply from LensDirect.comSep 8, 2025
Hello Ron! We’re so glad to hear that Mario handled everything professionally and was able to help you in the best possible way. He’s a valued member of the LensDirect.com team, and we’ll be sure to share your kind words with him!
