Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jeff W.
Andrew went way above and beyond to fix my “problem”. Thanks so much!!!
Reply from LensDirect.comSep 8, 2025
Hello Jeff! We're thrilled to hear that Andrew went above and beyond to help you out that’s exactly the kind of service we aim for at LensDirect.com. We’ll make sure he sees your kind words!
Christy S.
Prompt and courteous response
Reply from LensDirect.comSep 8, 2025
Hello Christy! We're glad to hear you received a prompt and courteous response providing great service is what we strive for at LensDirect.com. We appreciate your support!
Wayne ..
Great service and easy to get the information I needed. Kissel was amazing.
Reply from LensDirect.comSep 8, 2025
Hello Wayne! We're so glad you had a great experience and found the info you needed easily. Kissel is amazing, and we’re lucky to have them on the LensDirect.com team. We'll be sure to pass along your feedback!
Erick S.
I very much appreciated interactive communication to help me make the best decision for the bifocal lens installation into new frames that I now happily wear while typing this review: (1) The text dialog inquiring about additional details regarding bifocal measurements (the "ADD" measurement); and, (2) Also, the prompt suggesting a different lens material due to thickness issues with selected material. Very satisfied customer. Thanks to everyone at LensDirect very much. E Smith
Reply from LensDirect.comSep 8, 2025
Hello Erick! We're so glad our team could help you find the right solution for your bifocal lenses. From the ADD measurement guidance to the lens material suggestion, we’re happy the communication made a difference. Enjoy those new frames and thanks for choosing LensDirect.com!
Shelby
Dion solved my issues extremely quickly, hassle free, and better than I even imagined!
Reply from LensDirect.comSep 8, 2025
Hello Shelby! We're thrilled to hear that Dion was able to solve your issues so quickly and hassle-free and even exceeded your expectations! At LensDirect.com, we always aim to make things as smooth and easy as possible, and we're glad Dion delivered just that!
Kerri C.
Makayla was knowledgeable, helpful and understanding. She was able to quickly fix my problem with honesty and respect.
Reply from LensDirect.comSep 8, 2025
Hello Kerri! We're so happy to hear that Makayla was knowledgeable, helpful, and respectful while resolving your issue. At LensDirect.com, we pride ourselves on providing honest, efficient, and caring customer service, and Makayla truly embodies those values!
Dr. Lisa T.
Mario! Great!
Reply from LensDirect.comSep 8, 2025
Hello Dr.Lisa! We love to hear that Mario is great! Thank you for the shoutout. We're lucky to have him on the LensDirect.com team, and we're so glad he made your experience a positive one!
Ann
Andrew provided excellent customer support when I called Lens Direct. I needed help with using my Rewards points and having them apply to my current order. Andrew went out of his way to make sure that happened. Very friendly, helpful and professional.
Reply from LensDirect.comSep 8, 2025
Hello Ann! Thank you so much for your kind words! We're thrilled to hear that Andrew provided excellent support and went the extra mile to help you apply your Rewards points to your order. At LensDirect.com, we’re proud to have team members like Andrew who are friendly, helpful, and committed to delivering top-notch service. We’ll be sure to pass along your feedback!
