Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Karilyn B.
Ease and speed of communication and cooperation. Easy to navigate website.
Reply from LensDirect.comAug 13, 2025
Hello Karilyn! Thank you for your feedback! We’re glad to hear you found our communication speedy and cooperative, and that navigating the lensdirect.com website was easy. We appreciate you choosing us!
E-Soo K.
Bibi was so helpful and efficient! She made the experience seamless and knew what she was doing from start to finish. Very friendly too.
Reply from LensDirect.comAug 13, 2025
Hello E-Soo! Thank you for your wonderful feedback! We’re delighted to hear that Bibi was helpful, efficient, and friendly throughout your experience. At lensdirect.com, we strive to make every interaction seamless, and it’s great to know she delivered just that. Thanks for choosing us!
MOLLIE M.
She was wonderful. I missed the labels that were emailed to me and she didn't make me feel like an idiot. GREAT customer service!
Reply from LensDirect.comAug 13, 2025
Hello Mollie! Thank you for your kind words! We’re so glad to hear she provided wonderful, patient service and made you feel comfortable throughout the process. At lensdirect.com, great customer care is our priority, and we’re happy it showed. Thanks for choosing us!
Dee
Kwasi was just excellent to deal with!! Very patient and cheerful. He knew all of the answers to all of my questions and handled everything with professionalism. What a great experience.
Reply from LensDirect.comAug 13, 2025
Hello Dee! Thank you for your wonderful feedback! We’re thrilled to hear that Kwasi provided patient, cheerful, and professional service while answering all your questions. At lensdirect.com, we strive to create great experiences for every customer, and it’s fantastic to know Kwasi delivered just that. Thanks for choosing us!
Krystal A.
Kwasi was awesome. Appreciate the fact that she reached out to me and then also replied to let me know that she received the information that was needed to continue processing my order
Reply from LensDirect.comAug 13, 2025
Hello Krystal! Thank you for sharing your experience! We’re so glad Kwasi was awesome and kept you informed every step of the way. At lensdirect.com, we believe communication is key, and we’re happy Kwasi made your order process smooth. Thanks for choosing us!
Calleigh S.
Chelsea was great!
Reply from LensDirect.comAug 13, 2025
Hello Calleigh! Thank you for your feedback! We’re glad to hear Chelsea was great. We appreciate you choosing lensdirect.com!
Jacob R.
Bibi was very nice and professional and was able to have my problems resolved in a very quick and easy manner. Shes great!
Reply from LensDirect.comAug 13, 2025
Hello Jacob! Thank you for your kind words! We’re delighted to hear that Bibi was nice, professional, and quick to resolve your issue. At lensdirect.com, we’re proud to have team members like her providing excellent service. Thanks for choosing us!
sas P.
Responsive service and very friendly.
Reply from LensDirect.comAug 13, 2025
Hello Sas! Thank you for your feedback! We’re glad to hear you found our service responsive and friendly. We appreciate you choosing lensdirect.com!
