Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About LensDirect.com
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Easy & Satisfying
The website was easy to use and intuitive. I've purchased dozens of glasses from online sources and this has been one of the best. Even when I left out information, a LensDirect representative (Mario) was quick, friendly, professional, and complete in guiding me through the process. Thank you, Mario - and LensDirect
Reply from LensDirect.comAug 5, 2025
Hello David! We're delighted to hear that you found the LensDirect.com website easy to use and intuitive. It’s wonderful to know that Mario provided quick, friendly, and professional support to guide you through the process, even when details were missing. We truly appreciate your trust and look forward to helping you with your future eyewear needs!
PC
Patricia C.
Service at its best
Although the frames I sent were not compatible for lens replacement, Sharissa amd team immediately reached out and gave me options including a full refund. They also returned my frames at no cost! Terrific experience...they value their customers, it was evident.
Reply from LensDirect.comAug 5, 2025
Hello Patricia! Thank you so much for your thoughtful review! While we’re sorry the frames weren’t compatible for lens replacement, we’re glad Sharissa and the LensDirect.com team could provide prompt support and clear options, including a full refund and free return of your frames. It means a lot to hear that our commitment to customer care came through in your experience. We truly appreciate your kind words and hope to assist you again in the future!
MA
Marc
Quick response
Quick response. Great follow through.
I had an issue with my address and I reached out to them and they quickly made the correction for me. They responded to my email quickly and after wards followed up with a verification email that everything was fine and my contacts were sent.
Reply from LensDirect.comAug 5, 2025
Hello Marc! We're glad to hear you had a positive experience with our quick response and strong follow-through. At LensDirect.com, we’re committed to providing reliable and efficient service every time. Let us know if there’s anything else we can help with!
DF
Don F.
Jade was very polite and professional…
Jade was very polite and professional in resolving my order issue
Reply from LensDirect.comAug 5, 2025
Hello Don! e're glad to hear that Jade was polite and professional in resolving your order issue. At LensDirect.com, we aim to make every customer interaction smooth and supportive, and it's great to know Jade lived up to that. We're always here if you need anything else!
AW
Anthony W.
They put clear lenses in my Ray-Ban Wayfarer Sunglasses
My original one star review was for the super long wait time for my lenses. I finally received them today. Somehow my order was changed and my order for replacement Ray-Ban Wayfarer Sunglass lenses was completed with clear lenses. So I now have expensive Ray-Ban Wayfarer sunglasses with useless clear lenses.
So first Lensdirect takes a month to do the lens replacement, then they replace the obviously sunglasses lenses with clear lenses. Absolutely wild.
I remember when I ordered the new lenses that their wonky website kept resetting and I had to go through the ordering process a few times to submit. At some point that reset my order to clear lenses.
I guess they have no quality control because someone at Lensdirect working on the order should have wondered why a Ray-Ban Wayfarer Sunglass lens replacement order would be for clear lenses. Now I can't use my sunglasses and I'm sure as hell not going to send them back to Lensdirect for another month. What a godawful experience. Use Lensdirect at your own risk.
Reply from LensDirect.comAug 4, 2025
Hello Jacob! We’re truly sorry for the delay and the frustration it’s caused. We completely understand how disappointing it is to be waiting this long, especially when you’re used to much faster delivery times in Hawaii. You expected better, and we absolutely understand why.
We also hear your concern about the shipping method, and we’re sorry it’s left you feeling let down. That’s never the experience we want our customers to have. We genuinely regret that this has caused you to question your trust in us.
Your feedback is incredibly valuable, and we’re grateful you took the time to share it with us.
BH
B. H.
PLEASE BE AWARE
PLEASE BE AWARE, the very second you hit the okay button and place an order with LensDirect.com you will be OBLIGATED and CHARGED a fee! No matter what happens, even if you go back instantly to change or cancel your order you WILL BE CHARGED for changing or cancelling, simply because you said okay and placed an order. I waited for a few days to check on the status of my order, which said that it was "being cut and built" at the lab within a minute of placing my order. When I called customer service to inquire about my order they had no information, no updates, no estimate of delivery, nothing whatsoever. When I asked to cancel the order since nothing was done and nothing was cut or built, I was told that I would be charged a 25 percent "cancellation fee" because the order was submitted. Nevermind that it took over 25 days to ACTUALLY receive my order, customer service was going to make sure that they got their pound of flesh from me, NO MATTER WHAT. So please take this into consideration before you place an order with Lensdirect.com DIRTY POOL!!
Please listen carefully LensDirect.com. I have read ALL of your "cut & paste" pad responses to every negative review you have received on Trustpilot and Sitejabber. Just like all of the FALSE statements you make on your website about "100% Money Back Satisfaction Guarantee" and "Free 90 day returns", your words are just that... WORDS! You never actually back up your promises or insinuating statements about customer satisfaction. You never respond with "please let us make this right" to anyone. At best you are FALSELY ADVERTISING , but the truth is that you are shady, greedy, manipulative LIARS. You can keep the $400 you tricked me out of, I will chalk it up as a valuable lesson learned, and that is PRICELESS to me and everyone else I can warn about you!
Reply from LensDirect.comAug 5, 2025
Hello B.H! We're truly sorry to hear about the frustration and disappointment you encountered with your order. We understand how upsetting it must have been to feel misled by the order process and to experience delays without clear updates or support.
We sincerely apologize for the inconvenience caused by the cancellation policy and the delay in receiving your glasses. It was never our intention to make your experience feel unfair or unaccommodating. Your feedback is taken seriously, and we regret that we fell short of your expectations in this instance.
Again, we're sorry for the frustration this caused and appreciate you bringing it to our attention.
MJ
Marcus J.
Any frames will do
You folks did it , now I got a pair of transitions lenses glasses that takes pictures . that means I can drive in them day and night and take, Sade was great thru the process communicating where they were in the process of completion
Reply from LensDirect.comAug 5, 2025
Hello Marcus! We're so excited to hear that your new transition lenses with built-in camera turned out just the way you wanted — what a game-changer! Being able to drive day and night and snap photos is seriously impressive. We're also glad Sade was there to keep you updated every step of the way. At LensDirect.com, we love helping bring unique setups like yours to life. Enjoy your new glasses, and don’t hesitate to reach out if you need anything in the future!
AP
AP
Thanks for the help, Sade!
Had a question about my order so I reached out and then received prompt, friendly and helpful assistance from Sade P. Great customer service!
Reply from LensDirect.comAug 12, 2025
Hello AP! Thank you for sharing your experience! We’re glad Sade P. could provide prompt, friendly, and helpful assistance with your order. At LensDirect.com, great customer service is our priority, and we’re happy to hear you had such a positive experience. We look forward to helping you again!
