Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rebecca D.
Good deal as new customer. Fast shipping/service
Reply from LensDirect.comAug 12, 2025
Hello Rebecca! Thank you for choosing LensDirect.com! We’re happy to hear you enjoyed a great deal as a new customer and experienced fast shipping and service. We look forward to serving you again soon!
CJ S.
Contacts are reasonably priced and prompt delivery
Reply from LensDirect.comAug 12, 2025
Hello CJ! Thank you for your feedback! We’re glad to hear you found our contacts reasonably priced and enjoyed the prompt delivery. At LensDirect.com, we aim to provide great value and service every time. We look forward to helping you again!
Darian E.
Sade has been wonderful to chat with throughout our emailing! She’s helped me understand the process and even recommended smaller thickness in my lenses which I wasn’t even thinking about when ordering, but much prefer thin lenses. Thank you much!!
Reply from LensDirect.comAug 12, 2025
Hello Darian! Thank you so much for your lovely feedback! We’re delighted to hear that Sade provided helpful guidance and made your ordering experience easier, including recommending the thinner lenses that turned out to be a great fit for you. At LensDirect.com, we love helping our customers find the perfect lenses. Thanks again for choosing us!
alex X.
Jade helped me with some subscription issues and was excellent at customer support!
Reply from LensDirect.comAug 12, 2025
Hello Alex! Thank you for sharing your experience! We’re glad Jade could assist you promptly and provide excellent customer support. At LensDirect.com, we’re committed to helping our customers every step of the way. We appreciate your feedback and look forward to serving you again!
Patrick D.
Bibi was very quick to answer and helpful.
Reply from LensDirect.comAug 12, 2025
Hello Patrick! Thank you for your kind words! We’re glad to hear that Bibi was quick to respond and helpful. At LensDirect.com, we’re here to support you anytime. Looking forward to assisting you again!
Barbara S.
The lenses are perfect! They look exactly like the originals and the customer service is absolutely the best!!
Reply from LensDirect.comAug 12, 2025
Hello Barbara! Thank you so much for your wonderful feedback! We're thrilled to hear the lenses are perfect and look just like the originals. At LensDirect.com, providing excellent customer service is our top priority, so it means a lot to know you had a great experience. We look forward to helping you again soon!
Sarai
Nyah provided wonderful customer service. She was very helpful and kind and resolved the issue quickly. Thank you again Nyah for your help.
Reply from LensDirect.comAug 12, 2025
Hello Sarai! Thank you so much for your kind words! We're thrilled to hear that Nyah provided wonderful, helpful, and kind customer service and resolved your issue quickly. At LensDirect.com, we’re proud to have team members like Nyah who truly care about our customers. Thanks again for choosing us—we look forward to serving you in the future!
Robbie
Jada was super helpful! And rectified my situation.
Reply from LensDirect.comAug 12, 2025
Hello Robbie! Thank you for the shoutout to Jada! We're so glad she was able to help and get everything sorted out for you. At LensDirect.com, we’re committed to making sure every situation is handled with care. Looking forward to assisting you again!
