Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lori M.
Cheap and always send coupons every month to save on contacts
Reply from LensDirect.comOct 9, 2026
Hello Lori! We’re happy to hear that you enjoy our affordable prices and monthly coupons to help you save on your contact lenses. At LensDirect, we’re committed to making your eye care convenient and budget-friendly. We appreciate your continued support and look forward to helping you save on future orders!
Russ C.
Jaron was extremely pleasant and helpful.
Reply from LensDirect.comOct 9, 2026
Hello Russ! We’re delighted to hear that Jaron was so pleasant and helpful during your experience. We’ll be sure to share your appreciation with him! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again!
Jade W.
Sennen was very helpful! They were able to answer all of my questions and address my concerns
Reply from LensDirect.comOct 9, 2026
Hello Jade! We’re glad to hear that Sennen was able to answer all your questions and address your concerns. Providing helpful, attentive service and ensuring our customers feel supported is what we strive for at LensDirect. We’ll be sure to share your kind words with Sennen! Thank you for choosing LensDirect, and we look forward to assisting you again.
Sheila W.
Lexie was very thorough and helped me get my prescription submitted & order placed quickly! She took care of everything I needed
Reply from LensDirect.comOct 9, 2026
Hello Sheila! We’re delighted to hear that Lexie was thorough and made submitting your prescription and placing your order quick and easy. It’s great to know she took care of everything you needed and made the process hassle-free. We’ll be sure to share your kind words with Lexie! Thank you for choosing LensDirect. We truly appreciate your support and look forward to serving you again!
Nidsaly P.
KADISHA was Great thank you!
Reply from LensDirect.comOct 9, 2026
Hello Nidsaly! We’re so glad to hear that Kadisha provided you with great service! We’ll be sure to share your kind words with her. Thank you for choosing LensDirect, and we look forward to assisting you again!
scott M.
fit and installation a breeze
Reply from LensDirect.comOct 9, 2026
Hello Scott! We’re thrilled to hear that the fit and installation were a breeze! At LensDirect, we strive to make replacing your lenses as easy and hassle-free as possible. We appreciate your support and look forward to helping you again!
Debbie S.
Customer service was great. Timely delivery!
Reply from LensDirect.comOct 9, 2026
Hello Debbie! We’re delighted to hear that you experienced great customer service and timely delivery. We strive to make every LensDirect experience smooth, convenient, and reliable. We truly appreciate your support and look forward to serving you again!
Victoria Y.
Fast shipping and very decently priced!!
Reply from LensDirect.comOct 9, 2026
Hello Victoria! We’re happy to hear that you’re pleased with our fast shipping and affordable pricing. At LensDirect, we strive to provide great value and a convenient shopping experience. We appreciate your support and look forward to serving you again!
