Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Erik B.
Nayah was is very helpful and responsive.
Reply from LensDirect.comJun 10, 2025
Hello Erik! Thank you for your feedback! We’re glad to hear Nayah was helpful and responsive. At LensDirect.com, providing excellent customer service is our priority, and we’re happy she delivered that experience for you.
Bert LeCato C.
Bibi was very helpful with my issue and I’m now going through the process of getting it corrected.
Reply from LensDirect.comJun 10, 2025
Hello Bert! Thank you for your feedback! We're glad to hear Bibi was helpful in addressing your issue. At LensDirect.com, we’re committed to supporting our customers every step of the way, and we’re here to ensure the resolution process goes smoothly.
Jason H.
I don’t normally leave reviews, but I had such a great experience with LensDirect that I felt compelled to share. From start to finish, everything was smooth, professional, and customer-focused. A special shoutout to Mario, who went above and beyond to make sure my order was updated with the best available discount—even after I had placed it! Not only did he refund me the difference promptly, but he did it with such kindness and efficiency that it completely exceeded my expectations. Throughout the process, the team communicated clearly, responded quickly, and made everything easy—from providing my PD measurement to confirming next steps for lens replacement. It's rare to find this level of customer service anywhere, especially online. I’ll definitely be using LensDirect again and recommending them to friends and family. Thanks again to Mario and the entire team for making vision care feel this personal and hassle-free! — Jason H.
Reply from LensDirect.comJun 10, 2025
Hello Jason! Thank you so much for taking the time to share your experience! We're truly grateful for your kind words and thrilled to hear that Mario and the rest of our team at LensDirect.com exceeded your expectations. Providing personalized, efficient, and compassionate service is what we strive for every day, and it’s rewarding to know it made a difference. We look forward to serving you again and truly appreciate your recommendation!
保坂琴美
Bibi helped me to get replacement order and she did great!!
Reply from LensDirect.comJun 10, 2025
Hello 保坂琴美! Thank you for your feedback! We're glad Bibi was able to assist with your replacement order. At LensDirect.com, we’re proud to have team members like her who are dedicated to providing great service.
John D.
Absolutely the BEST customer service ever.Gwelisha and other members of this awsome crew have reached out to with help with my order and we're all so kind. Bless you All. John Diaz
Reply from LensDirect.comJun 10, 2025
Hello John! We are delighted that Gwelisha and our team were able to provide you with helpful and kind service that you would rate as the "best ever." This level of proactive customer care is the standard we are committed to, and we will certainly commend the team. We sincerely appreciate your business and your blessing.
Kate
Good customer service. Responded quickly and with accurate information.
Reply from LensDirect.comJun 10, 2025
Hello Kate! Thank you for the great feedback! We're so happy to hear that you received a quick response with accurate information. Providing fast and helpful customer service is our top priority. We appreciate you choosing lensdirect.com.
Van
In one word - JADE! She is wonderful, she was very patient working with a tech. challenged old man. So sweet and kind. Do what you need to do to keep her. She the face of your company. Please compensate her as such.
Reply from LensDirect.comJun 10, 2025
Hello Van! Thank you for your kind words and thoughtful feedback. We’re delighted to hear that Sade provided such exceptional support and embodied the level of service we aim to deliver at LensDirect.com. We truly value team members like her who make a meaningful impact on our customers’ experiences.
Nathan O.
After 3 phone calls to Lens Direct, a sweet lady named Kissel finally made it all right and gave me instructions on how to return the lenses for a full refund. Thank you Kissel.
Reply from LensDirect.comJun 10, 2025
Hello Nathan! We are very sorry for the initial trouble, but so glad that Kissel was able to provide you with a solution and make things right. She's a star on our team, and we'll be sure she sees your thanks! We appreciate your patience and your feedback.
