Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Mead
Dion was very helpful and addressed my concern very quickly and effectively.
Reply from LensDirect.comJun 19, 2025
Hello Mead! Thank you for your kind words! We're so glad to hear that Dion was able to assist you quickly and effectively. At LensDirect.com, we pride ourselves on providing excellent customer support, and it's always great to hear when our team delivers.
Robert D.
Website is very easy to operate. Company is prompt with communications.
Reply from LensDirect.comJun 19, 2025
Hello Robert! Thank you for your feedback! We're glad to hear that you found the LensDirect.com website easy to use and that our communication met your expectations. We work hard to make the entire experience smooth and hassle-free, and it’s great to know we’re hitting the mark.
jcbab
Quick fast,straight to the point
Reply from LensDirect.comJun 19, 2025
Hello Jcbab! Thanks for the great feedback! We’re glad you had a quick and straightforward experience with LensDirect.com. That’s exactly what we aim for—fast, efficient service you can count on!
Michael
Sade was very helpful and took care of me! Much appreciated!
Reply from LensDirect.comJun 19, 2025
Hello Michael! Thank you for the kind words! We're so glad to hear that Sade was able to take great care of you. At LensDirect.com, we’re committed to providing helpful and personalized service, and it’s always wonderful to hear when our team delivers. We truly appreciate your support!
Sam
Nyah resolved my issues with a few hours. Kudos to her. Pleasant person to deal with and super supportive in my frustration.
Reply from LensDirect.comJun 19, 2025
Hello Sam! Thank you so much for your kind words! We're thrilled to hear that Nyah was able to resolve your issue so quickly and with such care. At LensDirect.com, we understand how frustrating order issues can be, and we’re proud to have team members like Nyah who handle them with professionalism and empathy.
Dina P.
Jade was very helpful and professional. Keep up the great work
Reply from LensDirect.comJun 19, 2025
Hello Dina! Thank you for the great feedback! We're so happy to hear that Jade was helpful and professional during your experience. We’ll be sure to pass along your kind words to her. At LensDirect.com, we’re committed to providing excellent service, and it’s always rewarding to hear when our team is doing just that. Thanks again for your support!
Tiffany S.
I completely messed up ordering my contacts so I called and Nyah was so helpful. I was on the phone for under 3min and that included my wait time. She quickly fixed my order and got the right contacts ordered for me! I appreciate her very much!
Reply from LensDirect.comJun 19, 2025
Hello Tiffany! Thank you for sharing your experience! We're so glad to hear that Nyah was able to quickly and efficiently help you get your contact lens order sorted out. At LensDirect.com, we strive to make things as easy and stress-free as possible, and it’s great to know Nyah delivered that kind of service. We truly appreciate your kind words—and your business!
Celena B.
Sade was very professional and friendly and was able to get a duplicate receipt for me very quickly. I was very impressed with the customer service given to me.
Reply from LensDirect.comJun 19, 2025
Hello Celena! Thank you so much for your kind words! We're thrilled to hear that Sade was able to assist you quickly and professionally. Providing top-notch customer service is something we take great pride in at LensDirect.com, and it's always wonderful to know when our team members go above and beyond. If you ever need anything else, don't hesitate to reach out—we’re always here to help!
