Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rick K.
I requested a confirmation that I placed my order correctly and Mario T. send the confirmation right away via email. Great service!
Reply from LensDirect.comJun 19, 2025
Hello Rick! Thank you for your feedback! We're glad Mario T. was able to promptly send your order confirmation. At LensDirect.com, we’re committed to providing quick and reliable service to keep you informed every step of the way. We appreciate your support!
Theodore
I made a mistake and ordered my contacts with one wrong number. I contacted customer service and they were more than amazing! Not only did they answer quickly they sent me all new contacts with my right prescription and it arrived in less than a week! Based off this customer service I will only order from here!!!
Reply from LensDirect.comJun 19, 2025
Hello Theodore! Thank you so much for sharing your experience! We’re thrilled to hear our customer service team was able to quickly correct your order and get your lenses to you fast. At LensDirect.com, we’re committed to making things right and providing a hassle-free experience for our customers. We truly appreciate your trust and look forward to serving you again!
Henry M.
NYAH was quick and helpful and didn't give me any trouble with my concern.
Reply from LensDirect.comJun 19, 2025
Hello Henry! Thank you for your feedback! We're happy to hear that Nyah was quick, helpful, and made addressing your concern easy and hassle-free. At LensDirect.com, we strive to provide smooth and supportive customer service every time. We appreciate your kind words!
Jan B.
Sharissa got right back to me, changed my order, credited my PayPal, and boom, done! Efficiency at its finest!
Reply from LensDirect.comJun 19, 2025
Hello Jan! Love to hear it—thank you for the awesome feedback! We're so glad Sharissa was able to jump in, take care of your order change, and make the process quick and seamless. At LensDirect.com, efficiency and great service are what we aim for.
Heather L.
Sade was super helpful with getting me up to date tracking/shipping info on my contact order.
Reply from LensDirect.comJun 19, 2025
Hello Heather! Thanks for the great feedback! We're happy to hear that Sade was able to provide you with the tracking and shipping info you needed. At LensDirect.com, we’re all about keeping our customers informed and supported every step of the way. We appreciate you choosing us!
Laney
Sharissa was an extremely helpful when I noticed an automatic withdrawal had been posted as pending. She explained to me that they notify you 10 days ahead of time, and when I informed her, I did not need the contacts. She immediately canceled the payment and the automatic withdrawals.
Reply from LensDirect.comJun 19, 2025
Hello Laney! Thank you for sharing your experience! We're so glad to hear that Sharissa was able to assist you quickly and clearly. At LensDirect.com, we believe in transparent communication and hassle-free service, and it's great to know Sharissa delivered on that. We appreciate your feedback and are always here to help with anything you need!
PAUL P.
Speedy, friendly, easy to use service. Sade was very helpful
Reply from LensDirect.comJun 19, 2025
Hello Paul! Thank you for the great feedback! We're so glad you found the service speedy, friendly, and easy to use. Sade will be happy to hear she was helpful! At LensDirect.com, we’re always here to make your experience as smooth as possible. Thanks again!
Olivia O.
Very impressed by the amazing customer service. I purchased lenses in March 2025, emailed in June that I had a scratch with photos, and was responded to within minutes by Bibi (so friendly!) who arranged for replacement lenses free of charge. I will always get my replacement lenses with this company - very reliable and responsive!
Reply from LensDirect.comJun 19, 2025
Hello Olivia! Thank you so much for sharing your experience! We’re thrilled to hear that Bibi was able to assist you so quickly and kindly. At LensDirect.com, we’re committed to providing responsive, reliable service—and it’s great to know that came through when you needed it. We truly appreciate your loyalty and look forward to helping you again in the future!
