Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Allie F.
Nyah was great
Reply from LensDirect.comJun 20, 2025
Hello Allie! Thank you for the kind words! We're so glad to hear that Nyah was great and made your experience a positive one. At LensDirect.com, we’re proud to have team members like Nyah who go the extra mile for our customers.
Sarah G.
Aden was incredibly helpful, professional, and friendly. I highly recommend Aden.
Reply from LensDirect.comJun 20, 2025
Hello Sarah! Thank you so much for your wonderful review! We're delighted to hear that Aden was incredibly helpful, professional, and friendly during your experience. At LensDirect.com, we’re committed to providing top-tier customer service, and it’s always rewarding to hear when our team members go above and beyond.
Sandy B.
Jade was great
Reply from LensDirect.comJun 20, 2025
Hello Sandy! Thank you so much for your kind words! We're thrilled to hear that Jade provided you with a great experience. At LensDirect.com, we pride ourselves on outstanding customer service, and it’s wonderful to know Jade made a positive impression.
Staci N.
Sharissa was wonderful to work with! She’s friendly and very prompt at assisting me change the mirrored lens for my prescription sunglasses. Thank you for making it easy to order online! I’m a customer for life.😊
Reply from LensDirect.comJun 19, 2025
Hello Staci! Thank you so much for your kind words! We're thrilled to hear that Sharissa made your experience smooth and enjoyable. At LensDirect.com, we’re all about making online ordering easy and stress-free, and it's wonderful to know Sharissa delivered on that.
Clifford S.
The LensDirect process is simple and efficient. My frames were returned timely with new lenses and they are fantastic. My experience was fabulous from start to finish. A special thanks to Bibi for helping with my order.
Reply from LensDirect.comJun 19, 2025
Hello Clifford! Thank you for the wonderful feedback! We’re so glad to hear that your experience with LensDirect.com was smooth and efficient from start to finish. It’s great to know you’re loving your updated frames, and we’ll be sure to pass along your thanks to Bibi for her excellent support. We truly appreciate your trust and look forward to serving you again!
Jon K.
Sade was amazing! My order was incorrect and she fixed it like magic! She restored my faith in their process, THANK YOU SADE!
Reply from LensDirect.comJun 19, 2025
Hello Jon! Thank you so much for the kind words! We’re thrilled to hear that Sade was able to quickly and effectively fix your order—she truly is amazing! At LensDirect.com, we’re committed to making things right, and it’s wonderful to know Sade helped restore your confidence in our process. We’ll be sure to pass along your thanks!
Dean L.
Kwasi was very helpful in helping me get my PD measurement into the system.
Reply from LensDirect.comJun 19, 2025
Hello Dean! Thank you for your feedback! We're glad Kwasi was able to assist you with getting your PD measurement into the system. At LensDirect.com, we’re committed to making every step of your experience smooth and easy. We appreciate your support!
Keith
Great customer service
Reply from LensDirect.comJun 19, 2025
Hello Keith! Thank you for your kind words! At LensDirect.com, we’re proud to provide great customer service and truly appreciate your support.
