Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Theresa Wynema J.
Kwasi was so polite and helped me with my order.
Reply from LensDirect.comJun 20, 2025
Hello Theresa! Thank you for sharing your experience! We're happy to hear that Kwasi was polite and helpful with your order. At LensDirect.com, we strive to provide excellent service and make every interaction positive. We appreciate your feedback and look forward to assisting you again!
Scott A.
I used lense direct and 1 day shipping to get contacts that I badly needed right away for a job, and now won’t get them until almost a week after ordering. The reason I used lens direct was to get them as soon as possible. I’d rather them just be upfront about how slow their processing is.
Reply from LensDirect.comJun 17, 2025
Hello Scott! I'm truly sorry to hear that your contact lens order is delayed, especially when you opted for 1-day shipping because you urgently needed them for a job. It's incredibly frustrating when you're counting on a quick delivery and it doesn't happen. I completely understand why you'd rather we be more transparent about our processing times. We know how crucial it is for you to receive your contacts when you expect them, and it's clear we fell short. I sincerely apologize for the inconvenience and the stress this delay has caused you.
Cormac B.
Bibi was very helpful and gracious.
Reply from LensDirect.comJun 20, 2025
Hello Cormac! Thank you for your kind words! We're glad to hear that Bibi was helpful and gracious during your experience. At LensDirect.com, we’re proud to have team members who truly care about our customers. We appreciate your feedback and look forward to serving you again soon!
Samantha S.
Nyah was incredibly kind and helpful! Helped me with my request quickly and without issue.
Reply from LensDirect.comJun 20, 2025
Hello Samantha! Thank you for your wonderful feedback! We’re delighted to hear that Nyah was kind and helpful, making sure your request was handled quickly and smoothly. At LensDirect.com, we’re committed to providing exceptional service every step of the way.
Debra L.
Really helpful
Reply from LensDirect.comJun 20, 2025
Hello Debra! Thank you so much for your kind words! We're glad to hear you found our service really helpful. If you ever need quality lenses or more assistance, feel free to visit us anytime at lensdirect.com. We're here to help!
Curtis J.
NYAH was great...took care of my problem
Reply from LensDirect.comJun 20, 2025
Hello Curtis! Thank you for your feedback! We’re happy to hear that Nyah took great care of your problem. At LensDirect.com, we’re proud to have team members like Nyah who go above and beyond to assist our customers.
Lucinda W.
Very nice and helpful!!
Reply from LensDirect.comJun 20, 2025
Hello Lucinda! Thank you for the kind words! We're so glad you had a nice and helpful experience with us. At LensDirect.com, making our customers feel supported is what we aim for every day.
Deirdre
Mario helped me out very professionally!
Reply from LensDirect.comJun 20, 2025
Hello Deirdre! Thank you for your feedback! We're so glad to hear that Mario assisted you professionally. At LensDirect.com, we take pride in providing excellent service, and it's great to know Mario delivered that experience.
