Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Laura F.
Nyah was very pleasant and helpful. She was able to take care of my request quickly. Thank you Nyah!👍
Reply from LensDirect.comJun 20, 2025
Hello Laura! Thank you for your kind words! We're glad Nyah was pleasant, helpful, and quick in taking care of your request. At LensDirect.com, we strive to provide efficient and friendly service every time. Thanks again, and we look forward to assisting you in the future!
Gary S.
Mario was extremely helpful, knowledgeable and personable making for a truly positive experience. I'll be making my next lense purchase from LensDirect as well. Thank You
Reply from LensDirect.comJun 20, 2025
Hello Gary! Thank you for your wonderful feedback! We’re delighted to hear that Mario was helpful, knowledgeable, and personable, making your experience truly positive. At LensDirect.com, we’re proud to have team members like him who go above and beyond for our customers. We look forward to assisting you with your next lens purchase!
Kara C.
Great service - app is a huge help in expediting needs. Would recommend
Reply from LensDirect.comJun 20, 2025
Hello Kara! Thank you for the great feedback! We're thrilled to hear you had a positive experience and that the app helped expedite your needs. At LensDirect.com, we’re always working to make things faster and easier for our customers. We truly appreciate your recommendation and look forward to serving you again!
Michele P.
Dion, fulfilled my request professional and courteously.
Reply from LensDirect.comJun 20, 2025
Hello Michele! Thank you for your feedback! We're glad to hear that Dion fulfilled your request professionally and courteously. At LensDirect.com, providing helpful and respectful service is always our goal. We appreciate your support and look forward to assisting you again!
Wendy C.
Andrew was quick to assist and look over my account to ensure the correct name was on the refill prescription! Thanks so much Andrew
Reply from LensDirect.comJun 20, 2025
Hello Wendy! Thank you for your kind words! We're happy to hear that Andrew was quick to assist and made sure everything was correct with your refill prescription. At LensDirect.com, we’re all about getting the details right and making the process smooth for our customers. We appreciate your feedback and look forward to helping you again soon!
Raymond Benjamin W.
Sade, caught the error, notified me and quickly made the correction.
Reply from LensDirect.comJun 20, 2025
Hello Raymond! Thank you for your feedback! We're happy to hear that Sade caught the error and quickly took care of it. At LensDirect.com, attention to detail and great service are what we strive for, and we're glad Sade delivered. We appreciate your support and look forward to assisting you again!
Paul S.
Mario was able to quickly assist me with my issue and got it corrected. (Wrong payment method used at checkout).
Reply from LensDirect.comJun 20, 2025
Hello Paul! Thanks for sharing your experience! We're glad Mario was able to quickly resolve the issue with your payment method. At LensDirect.com, we aim to make every step of the process smooth and hassle-free.
Samantha C.
Sharissa was efficient and helpful.
Reply from LensDirect.comJun 20, 2025
Hello Samantha! Thank you for your feedback! We’re glad to hear Sharissa was efficient and helpful. At LensDirect.com, great customer service is our goal, and we're happy she delivered just that.
