Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
BN
Andrew was courteous, efficient and very capable in dealing with my request today
Reply from LensDirect.comJun 20, 2025
Hello BN! Thank you for your feedback! We’re glad Andrew was courteous, efficient, and capable in handling your request. At lensdirect.com, we strive to provide top-notch service every time. We appreciate your support and look forward to helping you again!
Finneus M.
Dion was able to get my prescription added to my order and checked to make sure there wasn't anything else I needed as well. Excellent service!
Reply from LensDirect.comJun 20, 2025
Hello Finneus! Thank you for your wonderful feedback! We’re glad Dion was able to add your prescription and ensure you had everything you needed. At lensdirect.com, we’re dedicated to providing excellent service every step of the way. We look forward to assisting you again!
Missy K.
Representative Jade Auguste, was friendly, knowledgeable, and very quick to fix my order.
Reply from LensDirect.comJun 20, 2025
Hello Missy! Thank you for your kind words! We’re thrilled to hear that Jade Auguste was friendly, knowledgeable, and quick to fix your order. At lensdirect.com, we’re committed to providing fast and helpful service. Please reach out anytime if you need further assistance!
Sophie S.
The customer representative at Lens Direct, Kwasi, was extremely helpful and helped resolved a shipping error. Kwasi was professional, patient, and effectively resolved the issue I had. I would recommend reaching out to customer representative at Lens Direct.
Reply from LensDirect.comJun 20, 2025
Hello Sophie! Thank you so much for sharing your experience! We’re delighted to hear that Kwasi was professional, patient, and able to resolve your shipping issue effectively. At lensdirect.com, we take pride in providing exceptional customer service, and your recommendation means a lot to us. If you ever need assistance again, please don’t hesitate to reach out!
PGRR
Andrew was very helpful in canceling my order. I’m no longer going to be needing contacts, as I have an upcoming cataract surgery scheduled.
Reply from LensDirect.comJun 20, 2025
Hello PGRR! Thank you for sharing your experience. We're glad Andrew was able to assist you promptly with canceling your order. We wish you all the best with your upcoming cataract surgery and hope to assist you again whenever you need us.
Anita
Bibi was very nice and helpful.
Reply from LensDirect.comJun 20, 2025
Hello Anita! Thank you for your feedback! We’re happy to hear Bibi was very nice and helpful. If you ever need assistance again, don’t hesitate to visit us at lensdirect.com — we’re here to help!
Joseph C.
Very knowledgeable and really tried to help with my issue
Reply from LensDirect.comJun 20, 2025
Hello Joseph! Thank you for your kind words! We’re glad our team was knowledgeable and truly tried to help with your issue. At lensdirect.com, your satisfaction is our priority, and we’re always here to assist you whenever you need.
Kim
completed request in timely fashion
Reply from LensDirect.comJun 20, 2025
Hello Kim! Thank you for your feedback! We’re pleased to hear your request was completed in a timely fashion. At lensdirect.com, we strive to provide efficient and reliable service every time. We look forward to assisting you again!
