Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Reeves H.
Told me a quick way to solve the problem!
Reply from LensDirect.comJun 20, 2025
Hello Reeves! Thanks for your feedback! We’re glad we could help you find a quick solution. For more fast and easy assistance, visit us anytime at lensdirect.com!
John M.
I will say only one word, "Sade", has made my experience perfect in that I had to make a last minute change to my lens, and it was done fast and efficiently. Great person in a great company. Thanks Sade!
Reply from LensDirect.comJun 20, 2025
Hello John! Thank you for your wonderful feedback! We're thrilled to hear that Sade made your experience perfect by handling your last-minute lens change quickly and efficiently. At LensDirect.com, we’re proud to have great people like Sade on our team. Thanks again for sharing your experience—we look forward to assisting you in the future!
Janel
Sharissa was great
Reply from LensDirect.comJun 20, 2025
Hello Janel! Thank you for the kind words! We’re thrilled to hear Sharissa provided you with great service. If you need anything else, feel free to visit us anytime at lensdirect.com — we’re always here to help!
SHIVANI R.
I received a called requesting additional info for my prescription lenses. A link was sent to my email explaining what I should do. It was fast and easy. I returned a call to LensDirect and provided the info to Andrew. He was courteous, professional and very helpful. He assured me that my info was updated and everything looked great!
Reply from LensDirect.comJun 20, 2025
Hello Shivani! Thank you for sharing your experience! We're glad the process was fast and easy, and that Andrew was courteous, professional, and helpful in updating your prescription information. At LensDirect.com, we strive to make every step smooth and reassuring. We appreciate your feedback and look forward to assisting you again!
Colleen D.
Nyah was great to communicate with!
Reply from LensDirect.comJun 20, 2025
Hello Colleen! Thank you for your feedback! We're happy to hear that Nyah was great to communicate with. At LensDirect.com, we’re committed to clear and helpful customer service. We appreciate your support and hope to assist you again soon!
Ashlee
I'm hooked on lensDirect. I'm a 34 year old female who didn't realize how horrible my vision was. Got sent to an eye doctor, got my prescription and had no clue how expensive getting glasses were. So I went online and it led me to lensdirect thru ID.me It was the most affordable and convenient way to get my new glasses. I loved the first pair so much I just ordered transitions! I'm sure I'll be ordering more in the future, it is nice they already have my prescription info ! Everything should be this easy.
Reply from LensDirect.comJun 20, 2025
Hello Ashlee! Thank you so much for sharing your story! We’re thrilled to hear that LensDirect made getting your glasses affordable and convenient, especially after discovering how important clear vision is. At LensDirect.com, we’re committed to making eyewear accessible and simple for everyone. We look forward to helping you with your future orders!
GPL
Very patient and helpful
Reply from LensDirect.comJun 20, 2025
Hello GPL! Thank you for your feedback! We're happy to hear that you found our team very patient and helpful. At lensdirect.com, we’re always here to provide the support you need. Don’t hesitate to reach out anytime!
Erin
Bibi was able to help with all of my account questions!
Reply from LensDirect.comJun 20, 2025
Hello Erin! Thank you for your feedback! We're happy to hear that Bibi was able to assist you with all of your account questions. At LensDirect.com, we’re committed to providing helpful and reliable support. We appreciate your support and look forward to helping you again!
