Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kelley S.
Easy and fast
Reply from LensDirect.comJun 10, 2025
Hello Kelley! Easy and fast—that's exactly what we aim for! Thank you so much for the wonderful feedback. We're thrilled that was your experience. Thanks for choosing lensdirect.com.
Chet Wizboski J.
Bibi handled my requests perfectly.
Reply from LensDirect.comJun 10, 2025
Hello Chet! That's what we love to hear. Thank you so much for this feedback. We're thrilled that Bibi handled your requests perfectly and will be sure to share your praise with her. Thanks for being a valued customer of lensdirect.com.
Millie C.
KWASI was amazing to work with! Everything was done in a very timely manner and all my issues were solved and questions answered within 24 hours of me reach out! Thank you!
Reply from LensDirect.comJun 10, 2025
Hello Millie! Thank you for this amazing feedback! We're so thrilled to hear that KWASI was amazing to work with. Getting all your issues solved and questions answered in under 24 hours is exactly the kind of timely, efficient service we strive to provide. We'll be sure to pass your wonderful comments along to him. Thanks for choosing lensdirect.com!
Debbi L.
I am so impressed with the communication. Emails, texts… order received, order shipped, date of delivery, and order arrived. Amazing!
Reply from LensDirect.comJun 10, 2025
Hello Debbi! Thank you for the wonderful feedback! We're so glad you appreciated all the email and text updates. We love keeping our customers informed! Thanks for choosing lensdirect.com for your order.
MG
fast and accurate. good prices
Reply from LensDirect.comJun 10, 2025
Hello MG! Fast, accurate, and good prices—that's the trifecta we aim for! Thank you so much for this fantastic feedback. We're thrilled we hit all three marks for you. Thanks for choosing lensdirect.com!
Aaron C.
Got exactly what I ordered at a fair price.
Reply from LensDirect.comJun 10, 2025
HI Aaron! Thank you for the great feedback! Getting our customers exactly what they ordered at a fair price is our core mission. We're so glad we delivered on that for you. Thanks for choosing lensdirect.com.
Lani T.
Bibi was great and helped me quickly!
Reply from LensDirect.comJun 10, 2025
Hello Lani! Thank you so much for the wonderful feedback! We're delighted to hear that Bibi was great and helped you so quickly. We'll be sure to pass your kind words along to her! We appreciate you choosing lensdirect.com.
Joel E.
It was a pretty easy, painless experience, especially compared to another couple of sites I tried. Subsequently, in followup needs that had to be handled, Sade was incredibly helpful and responsive, making it a five-star customer service experience.
Reply from LensDirect.comJun 10, 2025
Hello Joel! Thank you for taking the time to share your experience. We are gratified to know that you found our process to be easy, especially in comparison to other options. Furthermore, we are exceptionally pleased that Sade delivered a five-star customer service experience with her helpfulness and responsiveness. Providing excellent support is a top priority at lensdirect.com, and we will be sure to commend Sade for her exemplary work. We appreciate your business.
