Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Matt
Great product and order experience
Reply from LensDirect.comJun 10, 2025
Hello Matt! Thank you so much for the fantastic review! We're thrilled to hear you had a great experience with both the product and the ordering process. That's exactly what we aim for! Thanks for choosing lensdirect.com.
Tammy Y.
Sharissa was extremely helpful and answered all my questions quickly! Very good experience! I would recommend LensDirect to anyone needing contacts or glasses!
Reply from LensDirect.comJun 10, 2025
Hello Tammy! Thank you for taking the time to share your positive experience. We are pleased to hear that Sharissa provided you with helpful and prompt service. Customer satisfaction is our top priority, and your feedback affirms our efforts. We sincerely appreciate you recommending lensdirect.com, and we look forward to serving you, and anyone you send our way, in the future.
Tamara P.
Nyah has responded quickly when I requested assistance.
Reply from LensDirect.comJun 10, 2025
Hi Tamara! Thank you for sharing this! We're so happy to hear that Nyah provided you with the quick assistance you needed. We know your time is valuable, so prompt service is a top priority for us. We'll be sure to pass your kind words on to her. Thanks for being a valued customer of lensdirect.com!
Hayley T.
I was about to throw my old ray bans away until I thought to look for replacement lenses. Now my glasses are as good as new, at such an affordable price.
Reply from LensDirect.comJun 10, 2025
Hello Hayley! We love to hear it! So glad you thought to look for replacement lenses before tossing your old frames. We're happy you found our affordable solution and that your Ray-Bans are as good as new. Thanks for choosing lensdirect.com!
Marge
Customer service was excellent. Vania was extremely knowledgeable and helpful. She corrected the issue quickly and was very pleasant to work with.
Reply from LensDirect.comJun 10, 2025
Hello Marge! Thank you so much for your fantastic feedback! We are so happy to hear that Vania provided you with excellent service. It's wonderful to know that you found her to be extremely knowledgeable, helpful, and pleasant to work with. We're especially glad she was able to resolve the issue for you so quickly. We'll be sure to pass your kind words along to her—it will make her day! Thanks again for choosing lensdirect.com.
Haleigh L.
Kissel was the one who helped me over the phone to cancel an order. She is very professional and very kind. Asked if she could help me with anything else and apologized for the mishap with the order that was placed. She talks in a clear voice and I was able to hear her perfectly over the phone. The issue was taken care of in a matter of minutes and I appreciate her help.
Reply from LensDirect.comJun 10, 2025
Hi Haleigh! Thank you for your valuable feedback. We are delighted to learn that Kissel provided you with such excellent and efficient service. It is our goal to handle any issue with professionalism and care, and we are glad your experience reflects that commitment. We appreciate you choosing lensdirect.com and will certainly commend Kissel for her outstanding work.
Steve
I appreciated the replacement lenses. Just as nice as original. Communication could have been better.
Reply from LensDirect.comJun 10, 2025
Hello Steve! We appreciate you taking the time to share this with us. While we're thrilled you're pleased with the replacement lenses, we are truly sorry that our communication wasn't better. We're always working to improve, and your feedback is essential to that process. Thank you for your business, and we hope to see you back at lensdirect.com.
Robbie
The process was straightforward, quick, and affordable. The lenses I received were high quality and I'm seeing just as I hoped I would be with them. I've used LensDirect several times and will continue to do so in the future.
Reply from LensDirect.comJun 10, 2025
Hello Robbie! Thank you for this feedback! We're honored to be your go-to choice for lenses. It’s great to hear that our commitment to a quick, affordable process and high-quality products is hitting the mark for you. Customers like you are the reason we do what we do, and we look forward to continuing to provide you with great service at lensdirect.com.
