Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
William B.
Quick response and great service.
Reply from LensDirect.comMay 6, 2025
Hi William! Thank you for your feedback! We're so glad to hear that you received a quick response and great service. At LensDirect.com, we always aim to provide efficient and helpful support. If you need anything else, we're here to assist!
Thomas H.
I entered incorrect prescription information and Bibi helped me resolve the problem before the contacts shipped. Thank you so much! I will continue to use lens direct. Thank you for the great pricing as well.
Reply from LensDirect.comMay 6, 2025
Hi Thomas! Thank you for your kind feedback! We’re so glad to hear that Bibi was able to quickly resolve the issue with your prescription before the contacts shipped. At LensDirect.com, we’re committed to providing excellent service and great pricing, and we’re thrilled to have earned your continued trust. We appreciate your support and look forward to assisting you again in the future!
AM
Jade was very helpful in explaining the issue I had.
Reply from LensDirect.comMay 6, 2025
Hello Am! Thank you for your feedback! We’re so happy to hear that Jade was able to help explain the issue and provide you with the assistance you needed. At LensDirect.com, we’re committed to making sure our customers feel supported and informed. If you need anything else, we’re always here to help!
Amy F.
Kwasi replied promptly to my request.
Reply from LensDirect.comMay 6, 2025
Hello Amy! Thank you for your feedback! We're glad to hear that Kwasi was able to respond promptly to your request. At LensDirect.com, we aim to provide fast and efficient service, and we appreciate you taking the time to share your experience. If you need anything else, don’t hesitate to reach out!
Beth O.
Jade did a great job taking care of my needs.,
Reply from LensDirect.comMay 6, 2025
Hi Beth! Thank you for your feedback! We’re so glad to hear that Jade took great care of your needs. At LensDirect.com, we’re committed to providing excellent service, and it’s wonderful to know Jade made a positive impact. If you need anything else, we’re always here to help!
ryan E.
Great guy helped with everything with our a fuss in glade I weren't thru LD only place to get my glasses give did man a raise
Reply from LensDirect.comMay 6, 2025
Hi Ryan! Thank you for your great feedback! We're thrilled to hear that our team was able to help you without any hassle. We’re proud to be your go-to place for glasses, and we’ll be sure to pass along your kind words to the team. We appreciate your support, and we’ll continue working hard to provide you with the best service possible!
Consumer
Kissel was very helpful, with taking my order.
Reply from LensDirect.comMay 6, 2025
Hello There! Thank you for your feedback! We're glad to hear that Kissel was helpful in taking your order. At LensDirect.com, we strive to provide excellent service every step of the way, and we're happy to know you had a positive experience. If you need anything else, don’t hesitate to reach out!
Anthony H.
Nyah was very helpful and resolved my issue.
Reply from LensDirect.comMay 6, 2025
HI Anthony! Thank you for your feedback! We’re so happy to hear that Nyah was able to resolve your issue and provide helpful assistance. At LensDirect.com, we strive to make every experience seamless for our customers. If you need anything else, we’re always here to help!
