Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Judith F.
Kwasi was able to solve my issue quickly and without any hassle.
Reply from LensDirect.comMay 6, 2025
Hello Judith! Thank you for your feedback! We're glad to hear that Kwasi was able to resolve your issue quickly and without any hassle. At LensDirect.com, we strive to make every experience as smooth and efficient as possible. If you need anything else, we’re always here to assist!
Jad S.
Answered all my questions
Reply from LensDirect.comMay 6, 2025
Hello Jad! Thank you for your feedback! We’re glad we could answer all of your questions and provide the assistance you needed. At LensDirect.com, we’re always here to help—don’t hesitate to reach out if you need anything else!
Donna A.
Was able to replace lenses in a very old pair of glasses that I loved. Was thrilled that they could do it. Prescription has now changed so am doing it again. Can't thank them enough.
Reply from LensDirect.comMay 6, 2025
Hi DOnna! Thank you so much for your kind feedback! We’re thrilled to hear that we were able to replace the lenses in your favorite pair of glasses. It's always great to bring new life to old favorites! We’re happy to help with your updated prescription and are grateful for your continued trust in LensDirect.com. If you ever need anything else, we’re always here to help!
RH
Bibi was very helpful in helping me quickly and efficiently resolve my account issue.
Reply from LensDirect.comMay 6, 2025
Hello RH! Thank you for your kind words! We're so happy to hear that Bibi was able to help you quickly and efficiently with your account issue. At LensDirect.com, we strive to provide fast, reliable support, and we’re glad Bibi delivered that experience for you. We appreciate your trust and are here if you need anything else!
Gary S.
Agent was very helpful in explaining to me that I needed to upgrade my lens for my eye wear. Provided me necessary information to complete the order.
Reply from LensDirect.comMay 6, 2025
Hi Gary! Thank you for your feedback! We’re glad to hear that our agent was helpful in explaining your lens upgrade and provided the information you needed to complete your order. At LensDirect.com, we’re here to make sure you feel informed and confident every step of the way. We appreciate your support and look forward to serving you again!
Cierra D.
Was not informed about the 1-2 business day processing before shipping and now won’t get my contacts when needed.
Reply from LensDirect.comApr 30, 2025
Thank you for your feedback, and we're really sorry for the inconvenience. We completely understand how frustrating it is not to receive your contacts when you need them. To clarify, all orders go through a standard 1–2 business day prescription verification process before shipping. This is to make sure your prescription is accurate and approved. We apologize if this wasn’t clearly communicated at checkout. We're working on making this more visible so it’s easier to plan ahead. If you need help or have any questions, feel free to reach out — we’re here to support you.
Sarah
Jade you very kind and professional. She caught a mistake that I had made with my prescription and corrected it preventing and delays with my order.
Reply from LensDirect.comMay 6, 2025
Hello Sarah! Thank you for your kind words! We're so glad to hear that Jade was both kind and professional, and that she caught the prescription error before it caused any delays. At LensDirect.com, we’re committed to getting things right the first time, and it’s great to know Jade delivered that level of care. We truly appreciate your feedback and look forward to helping you again!
Daisy S.
Kissel was very helpful and professional.
Reply from LensDirect.comMay 6, 2025
Hello Daisy! Thank you for your feedback! We’re glad to hear that Kissel was both helpful and professional. At LensDirect.com, we’re committed to providing excellent service, and we’re happy you had a great experience. Let us know if we can help with anything else!
