Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
phinsfanyahoo.com
Jade was very polite and friendly with a fast solution to my situation. Thank you
Reply from LensDirect.comMay 6, 2025
Hello There! Thank you for your kind words! We’re so glad to hear that Jade was polite, friendly, and quick to resolve your situation. At LensDirect.com, we’re committed to making every experience a positive one. We truly appreciate your feedback and look forward to assisting you again!
Scott
I needed some assistance updating information to my prescription. Kissel was incredibly helpful and very friendly. He was able to address my problem and get my order updated quickly.
Reply from LensDirect.comMay 6, 2025
Hello Scott! Thank you so much for your kind feedback! We’re thrilled to hear that our customer service team continues to meet your expectations and that Kwasi provided exceptional support. It’s always our goal at LensDirect.com to resolve issues quickly and with care, and we’re so glad Kwasi was able to assist you. We’ll be sure to pass along your thanks to him!
Jenn
Very helpful, and very kind customer service. Made it very easy for me to understand on how to do an exchange.
Reply from LensDirect.comMay 6, 2025
Hello Jenn! Thank you for your kind words! We're so glad to hear that our customer service team was helpful and kind, and that they made the exchange process easy to understand. At LensDirect.com, we’re always here to make things simple and stress-free. We appreciate your feedback and look forward to assisting you again!
Thomas M.
Kwasi was very attentive to my problem and rectified it promptly
Reply from LensDirect.comMay 6, 2025
Hello Thomas! Thank you for your feedback! We’re glad to hear that Kwasi was attentive and able to promptly resolve your issue. At LensDirect.com, we pride ourselves on delivering quick, caring service, and we’re happy to know you had a great experience. Don’t hesitate to reach out if you need anything else!
Lauren P.
Kwasi and Lens Direct have been amazing to work with. I live in an apartment complex and while on vacation, someone stole my contacts and/or they were misplaced by the mail carrier. I will never see them again nor know where they went, but Kwasi reshipped my order free of charge. I have ordered my lenses from Lens Direct for years, and will not work with anyone else! Highly recommend.
Reply from LensDirect.comMay 6, 2025
Hello Lauren! Thank you so much for your kind words and continued loyalty! We’re truly sorry to hear about the trouble with your delivery, but we’re glad Kwasi was able to step in and make things right. At LensDirect.com, we always strive to go the extra mile for our customers, and it means a lot to know we’ve earned your trust over the years. We’re grateful for your recommendation and look forward to continuing to serve you!
Nancyd
I have been using Lens Direct faithfully since we discovered them a few years ago. Between my husband and I we have had them make approx 10 sets of lenses. We have our eyes checked yearly and we both have a love for different glasses. I personally like to have matching glasses for my outfits. Lens direct has made it possible to change out our lenses for a reasonable amount. They are fast and efficient. They also have glasses. We fully recommend Lens Direct.
Reply from LensDirect.comMay 6, 2025
Hello Nancy! Thank you so much, Nancy, for your continued trust and loyalty over the years! We’re honored to be your go-to for lens replacements and to help you and your husband keep your favorite frames in rotation—especially with your stylish love for matching glasses! At LensDirect.com, we’re committed to offering both quality and affordability, and it’s wonderful to know our service has made a difference for you. We truly appreciate your recommendation and look forward to helping with your next pair!
Kirsten B.
Jade was amazing!! She assisted in placing my order and was extremely helpful! I really appreciated her assistance. Thank you Jade!
Reply from LensDirect.comMay 6, 2025
Hello Kirsten! Thank you so much for your kind words! We’re thrilled to hear that Jade was able to assist you with your order and provide exceptional service. We’ll be sure to pass along your appreciation to her. At LensDirect.com, we’re always here to help, and we’re grateful for your support. Thanks again!
Mark W.
Nyah was very helpful with correcting my order. Thank you
Reply from LensDirect.comMay 6, 2025
Hello Mark! Thank you for your feedback! We're glad to hear that Nyah was able to assist with correcting your order. At LensDirect.com, we’re here to make sure everything is just right. If you need anything else, feel free to reach out!
