Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
MTR
Quickly processed change to my order
Reply from LensDirect.comMay 6, 2025
Hello MTR! Thank you for your feedback! We’re glad we could quickly process the change to your order. At LensDirect.com, we’re committed to making every step easy and efficient. Let us know if there’s anything else we can assist you with!
Russ
Spoke to lensdirect agent kwasi about my recent order issue and he solve my problem immediately, so I will just send back the item for correction and I’m so excited to receive it and wear it soon! Thank you kwasi I really appreciate your support and more power to lensdirect.
Reply from LensDirect.comMay 6, 2025
Hello Russ! Thank you so much for your kind words! We’re thrilled to hear that Kwasi was able to resolve your order issue right away. At LensDirect.com, we’re all about making things right quickly and keeping our customers excited about their eyewear. We truly appreciate your support and can’t wait for you to receive and enjoy your corrected item. More power to you too!
Wolcott H.
Very helpful with my discount confusion. Kissel
Reply from LensDirect.comMay 6, 2025
Hello Wolcott! Thank you for your feedback! We're glad Kissel was able to help clear up the discount confusion. At LensDirect.com, we’re always here to make things simple and straightforward. Let us know if you need anything else!
Kim W.
Bibi was very polite and efficient. Answered all my questions and fixed the order. Appreciate to great customer service.
Reply from LensDirect.comMay 6, 2025
Hello Kim! Thank you for your feedback! We’re so glad to hear that Bibi was polite, efficient, and able to answer all your questions while fixing your order. At LensDirect.com, we pride ourselves on providing excellent customer service, and we truly appreciate your kind words. If you need anything else, feel free to reach out!
Sally S.
He was very patient and explained what i needed to do to get my account and prescription in order.
Reply from LensDirect.comMay 6, 2025
Hi Sally! Thank you for your kind feedback! We’re glad to hear that Jamal was patient and took the time to explain everything you needed to get your account and prescription in order. At LensDirect.com, we’re committed to providing clear and helpful support. If you need anything else, we’re always here to assist!
Heidi H.
Jamal made it a smooth seamless process!
Reply from LensDirect.comMay 6, 2025
Hello Heidi! Thank you for your feedback! We’re so glad to hear that Jamal made the process smooth and seamless for you. At LensDirect.com, we’re always here to ensure a hassle-free experience. Let us know if you need anything else!
Adam G.
Nyah! I messed up my order, was not that happy about it goong in. Quickly and kindly my rep. (Nayh) updated my order, keeping me informed all the while- 10/10
Reply from LensDirect.comMay 6, 2025
Hello Adam! Thank you so much for your feedback! We’re thrilled to hear that Nyah was able to quickly and kindly resolve the issue with your order. Keeping you informed throughout the process is always a top priority for us at LensDirect.com. We truly appreciate your 10/10 rating and look forward to assisting you again in the future!
EG
I needed to upgrade my order a day after I submitted it. On chat, Jamal made it easy and quick. Thanks.
Reply from LensDirect.comMay 6, 2025
Hello EG! Thank you for your feedback! We’re so glad to hear that Jamal made it easy and quick for you to upgrade your order. At LensDirect.com, we strive to make every experience smooth and hassle-free. If you need any further assistance, don’t hesitate to reach out!
