Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Robert Z.
Very helpful and got the job done with minimal hassle. 🙂👍🏻
Reply from LensDirect.comMay 6, 2025
Hello Robert! Thank you for your feedback! We're glad to hear we were able to help with minimal hassle. At LensDirect.com, we’re all about making things easy and efficient for our customers. Let us know if you need anything else!
Jackie W.
Nyah was SO helpful to me. I have used LensDirect.com a few times and feel they are very customer friendly and Nyah went out of her way to help me with my replacement sunglass lenses. I highly recommend them.
Reply from LensDirect.comMay 6, 2025
Hello Jackie! Thank you so much for your kind words! We’re thrilled to hear that Nyah went out of her way to assist you with your replacement sunglass lenses. At LensDirect.com, we pride ourselves on providing customer-friendly service, and we’re so glad to know you had a great experience. We truly appreciate your recommendation and look forward to serving you again!
Ray V.
Hello. During my call to LensDirect, Nyah was very helpful and pleasant to speak with. She apologized for the trouble I was having with the lenses I bought for my Ray Ban frames and quickly recommended I send in both the lenses and frame for lens installation. I’m glad I chose LensDirect for a hassle free purchase and return.
Reply from LensDirect.comMay 6, 2025
Hello Ray! Thank you for your wonderful feedback! We’re so glad to hear that Nyah was helpful and pleasant to work with. We aim to provide hassle-free service, and we’re happy you had a smooth experience with us. We appreciate your trust in LensDirect and look forward to assisting you again in the future!
Suzanne B.
Very professional and helpful
Reply from LensDirect.comMay 6, 2025
Hello Suzanne! Thank you for your feedback! We’re glad to hear that you had a professional and helpful experience. At LensDirect.com, we’re always here to assist you and make your experience smooth. Let us know if you need anything else!
Jenn N.
My order was modified as I requested, and I was sent confirmation in a timely manner. Much appreciated!
Reply from LensDirect.comMay 6, 2025
Hello Jenn! Thank you for your feedback! We’re so glad to hear that your order was modified as requested and that you received confirmation promptly. At LensDirect.com, we’re dedicated to providing timely and accurate service. We truly appreciate your support!
Courtney R.
I recently contacted customer service and Nyah was helpful and resolved my issue immediately.
Reply from LensDirect.comMay 6, 2025
Hello Courtney! Thank you for your feedback! We're so glad to hear that Nyah was able to resolve your issue right away. At LensDirect.com, we’re committed to providing quick and helpful service. Let us know if you need anything else!
Shahriyar
Customer service is great. Nyah, was my agent and everything went smoothly when I asked to change some information.
Reply from LensDirect.comMay 6, 2025
Hello Shahryar! Thank you for your feedback! We’re so glad to hear that Nyah was able to assist you smoothly with your request. At LensDirect.com, we’re committed to providing excellent customer service, and we’re happy everything went smoothly for you. Let us know if you need anything else!
Shaun A.
Jade made uploading my Rx so easy!
Reply from LensDirect.comMay 6, 2025
Hello Shaun! Thank you for your feedback! We're so glad to hear that Jade made uploading your prescription easy. At LensDirect.com, we’re all about making the process simple and stress-free. Let us know if you need anything else!
