Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Dawn
Jade was phenomenal!! She was patient, kind and very helpful!!
Reply from LensDirect.comMay 6, 2025
Hello Dawn! Thank you so much for your kind words! We're thrilled to hear that Jade was patient, kind, and incredibly helpful. At LensDirect.com, we’re proud to have team members like her who go above and beyond to support our customers. We truly appreciate your feedback!
Missy B.
Kwasi was kind, efficient, and helpful in answering my questions and resolving the issue to process my order. Kwasi is a great front line representative of LensDirect. I will recommend LensDirect to my colleagues.
Reply from LensDirect.comMay 6, 2025
HI Missy! Thank you so much for your thoughtful feedback! We’re delighted to hear that Kwasi was kind, efficient, and helpful in resolving your issue and getting your order processed. He truly is a valued member of our team, and we’re glad he made a great impression. Thank you for recommending LensDirect.com—we truly appreciate your support and look forward to serving your colleagues as well!
jj M.
Sharissa went out of her way to assist me! Answered every single question and even got me set up for Auto Delivery
Reply from LensDirect.comMay 6, 2025
Hello JJ! Thank you for the great feedback! We're so glad to hear that Sharissa went above and beyond to assist you and got everything set up for Auto Delivery. At LensDirect.com, we’re committed to making things as easy and seamless as possible. We’ll be sure to share your kind words with her!
Michelle
Bibi provided me with EXCELLENT customer service. She was cordial, helpful and patient.
Reply from LensDirect.comMay 6, 2025
Hello Michelle! Thank you so much for your kind words! We're thrilled to hear that Bibi provided you with excellent customer service. Her helpfulness, patience, and friendly approach reflect our commitment at LensDirect.com to putting our customers first. We truly appreciate your feedback and look forward to serving you again!
Eloisa
Great customer service thank you
Reply from LensDirect.comMay 6, 2025
Hello Eloisa! Thank you! We're so glad you had a great experience with our customer service team. At LensDirect.com, we’re always here to help—thanks for choosing us!
Kade
Nyah was awesome! They replied quickly and were extremely friendly!
Reply from LensDirect.comMay 6, 2025
Hi Kade! Thank you so much for your kind words! We’re thrilled to hear that Nyah was quick to respond and extremely friendly. At LensDirect.com, we’re all about providing fast, friendly service, and we’re glad Nyah delivered just that. We appreciate your support!
Tracy B.
Nyah was very helpful. Quick and efficient service. Thank you.
Reply from LensDirect.comMay 6, 2025
Hello Tracy! Thank you for your feedback! We’re so glad Nyah was able to provide quick and efficient service. At LensDirect.com, we’re always here to help—thanks again for choosing us!
Bradley T.
Customer service was spot on. I was an assisted by Kwasi. Got right to the root of my issue and fixed it within minutes. Satisfied with the quick and easy customer service. Helped resolved my issue while other companies would leave me in a back and forth email chain.
Reply from LensDirect.comMay 6, 2025
Hello Bradley! Thank you for sharing your experience! We're so glad to hear that Kwasi was able to quickly identify and resolve your issue. At LensDirect.com, we strive to provide fast, effective support—without the frustrating back-and-forth. We're happy we could make things easy for you and truly appreciate your trust in us!
