Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jun
Very fast time after sending in my frames and getting it back. Good communication with the current status. A+
Reply from LensDirect.comMay 7, 2025
Hello Jun! Thank you for the awesome feedback! We're so glad to hear you had a smooth experience with fast turnaround and clear communication. At LensDirect.com, we work hard to keep our customers informed and deliver top-notch service. A+ customers like you make it all worthwhile!
Alexis W.
Have had great experience with lens direct. I’ve ordered from them like 3 years and have had fast shipping & no problems.
Reply from LensDirect.comMay 7, 2025
Hello Alexis! Thanks so much for sticking with us over the past three years! We're thrilled to hear you've had a great experience with fast shipping and no issues. At LensDirect.com, we love making things easy for our customers—can’t wait to serve you again!
Will
Received order fast. Haven’t opened package but pretty sure you sent correct prescription.
Reply from LensDirect.comMay 7, 2025
Hello Will! Thanks for the review! We're glad to hear your order arrived quickly. At LensDirect.com, we take great care in getting prescriptions right, but if you notice anything off when you open the package, don’t hesitate to reach out—we’re always here to help!
J C.
Nyah was very helpful as I had trouble hearing and she spoke clearly and slowly to facilitate my understanding. Very nice.
Reply from LensDirect.comMay 7, 2025
Hello J! Thank you so much for sharing your experience! We're thrilled to hear that Nyah was helpful and took the time to speak clearly and patiently. At LensDirect.com, we’re proud to have team members like her who go above and beyond to make every customer feel supported. We’ll be sure to pass along your kind words!
matt O.
Great company and fast service.
Reply from LensDirect.comMay 7, 2025
Hi Matt! Thank you for the kind words! We’re so glad to hear you had a great experience with LensDirect.com and appreciated our fast service. We truly value your support and look forward to helping you again!
Diana
I was kept in the loop throughout the entire process. Glasses were recieved with great new lenses.
Reply from LensDirect.comMay 7, 2025
Hello Diana! Thanks so much for the great feedback! We're thrilled you enjoyed the great price and fast service. At LensDirect.com, we’re all about delivering value and speed, and it’s awesome to hear we hit the mark. Can’t wait to serve you again soon!
Talayia J.
Great price and fast service
Reply from LensDirect.comMay 7, 2025
Hello Talayia! Thank you for the great feedback! We're glad you enjoyed the great price and fast service. At LensDirect.com, we’re committed to offering both value and speed, and we’re happy to hear we delivered. Looking forward to serving you again!
Laura A.
Order arrived very quickly. I did not request expedited shipping and had my new contacts in two days
Reply from LensDirect.comMay 7, 2025
Hello Laura! Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly—even without expedited shipping. At LensDirect.com, we pride ourselves on fast, reliable service and making sure our customers get what they need as quickly as possible. We appreciate your support and look forward to helping you again soon!
