Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kevin F.
Ordering on line is awesome. Friendly staff and quick to reply.
Reply from LensDirect.comApr 10, 2025
Hello Kevin! Thank you for the great review! We're so happy to hear that you had an awesome experience ordering online. Our team at LensDirect.com takes pride in being friendly, responsive, and here whenever you need us. We appreciate your support and look forward to helping you again soon!
Anthony Pina S.
Great customer service.!!!
Reply from LensDirect.comApr 10, 2025
Hello Anthony! Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service team. At LensDirect.com, providing top-notch support is what we’re all about. We truly appreciate your feedback!
Vicki
Bibi was able to answer all of my questions and was super polite and helpful!
Reply from LensDirect.comApr 10, 2025
Hello Vicki! Thank you for the great feedback! We’re so glad to hear that Bibi was able to answer all your questions and provide such polite and helpful service. That’s exactly the experience we strive to deliver at LensDirect.com. We truly appreciate you taking the time to share your experience and look forward to assisting you again soon!
Jimmy
Kwasi was very helpful in getting my prescriptions reviewed. (I had been waiting since last Wednesday for the review, so it was great that Kwasi was able to verify them so promptly.)
Reply from LensDirect.comApr 10, 2025
Hello Jimmy! Thank you for your feedback! We're so glad to hear that Kwasi was able to quickly review and verify your prescriptions. We understand waiting can be frustrating, so it's great that Kwasi was able to take care of it for you promptly. At LensDirect.com, we’re committed to providing fast and reliable service, and we appreciate your patience. Thanks again for choosing us!
Enrique G.
I am happy with my purchase especially the free shipping
Reply from LensDirect.comApr 10, 2025
Hello Enrique! Thank you for your great review! We're so happy to hear you're pleased with your purchase, and we're glad you enjoyed the free shipping. At LensDirect.com, we love making your shopping experience as easy and rewarding as possible. We look forward to serving you again soon!
John P.
My 1st experience was to get new replacement lens for some EXPENSIVE frames I had from a local store. The process was very simple, timely and I am very please with the quality of the lens! They will get my business again!
Reply from LensDirect.comApr 10, 2025
Hello John! Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us was a success and that the process was simple and timely. We're especially happy that you’re pleased with the quality of your new lenses. At LensDirect.com, we strive to offer both convenience and quality, and we’re excited to have earned your business. We look forward to serving you again in the future!
Susan B.
I was impressed that LensDirect had my glasses ready so quickly. If the USPS had sent them from NJ to New England directly, instead of via Chicago and Pittsburgh, I think I would have received them a week earlier. But that is not the fault of LensDirect. I would definitely use LensDirect again.
Reply from LensDirect.comApr 10, 2025
Hello Susan! Thank you for your thoughtful review! We're so glad to hear that you were impressed with how quickly we got your glasses ready. We understand that shipping delays can be frustrating, and we appreciate your understanding that the issue with USPS is out of our hands. At LensDirect.com, we always strive to provide a fast and seamless experience, and we’re happy to know we’ll have the opportunity to serve you again in the future. Thanks for your support!
Dawn E.
Best ever! I have used their lens replacement for years and have never been disappointed! Service is prompt and communication is excellent! I love a variety of frames and Lens Direct allows me to do that without breaking the bank!
Reply from LensDirect.comApr 10, 2025
Hello Dawn! Thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with our lens replacement service over the years. Providing prompt service and excellent communication is what we aim for, and we’re so glad to hear that’s been your experience. We’re also happy to know that our variety of frames helps you find exactly what you’re looking for without breaking the bank. We truly appreciate your continued support and look forward to serving you for many more years to come at LensDirect.com!
