Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
JT S.
Great quick service.
Reply from LensDirect.comApr 15, 2025
Hello Jt! Thank you so much for the kind words! We're thrilled to hear you had a great experience with our quick service. At LensDirect.com, we’re all about making your vision care easy and convenient. If there’s anything else we can help with, don’t hesitate to reach out — we’re always here for you!
Arturo Z.
Kissel helped me a lot with my order. He answered all my questions really fast and very kindly. Unfortunately the contacts I was looking for are discontinued by the brand.
Reply from LensDirect.comApr 4, 2025
Hello Arturo! Thank you so much for your kind feedback! We're thrilled to hear that Kissel was able to assist you and provide helpful, fast, and friendly service. We're sorry to hear that the contacts you were looking for have been discontinued, but we're here to help you find a great alternative! If you need any assistance with finding a new pair, feel free to reach out to us at LensDirect.com. We're always happy to help!
Eline M.
Starr was very kind,helpful, and took the time to explain the process of what I needed to do when it came to mailing out the glasses. Appreciate the fact that she will also note my account regarding waht we discussed. She went above and beyond. Thank you again Starr.
Reply from LensDirect.comApr 4, 2025
Hello Eline! Thank you so much for sharing your experience! We're so happy to hear that Starr went above and beyond to assist you. It's great to know that she was able to provide helpful guidance and take the time to ensure everything was clear for you. We'll make sure to pass along your kind words to her! At LensDirect.com, we're always here to help, so don’t hesitate to reach out if you need anything else. Thank you again for choosing us!
Bill
My experience talking with Nyah was informative, precise and such a pleasure. Nyah has a great knowledge and understanding of the business and she goes a step above to answer any questions you may have! Thanks!
Reply from LensDirect.comApr 4, 2025
Hi Bill! Thank you for your wonderful feedback! We're so glad to hear that Nyah was able to provide you with such an informative and pleasant experience. At LensDirect.com, we take pride in our team's knowledge and dedication to helping our customers, and it's great to know Nyah went above and beyond to assist you. We appreciate your kind words and look forward to serving you again in the future!
Liss
Bibi was very pleasant & helpful today in assisting me.
Reply from LensDirect.comApr 4, 2025
Hello Liss! Thank you for your kind review! We're so glad to hear that Bibi was able to assist you in such a pleasant and helpful manner. At LensDirect.com, we always strive to provide the best customer service, and it’s great to know Bibi made a positive impact. If you ever need further assistance, don’t hesitate to reach out! Thanks again for choosing us!
Ann S.
I am THRILLED with my 2 pairs of glasses that had the lenses replaced. Their prices are great and I received my glasses back SO FAST (I ordered them on March 23 and had the finished glasses on April 3). Very impressive! I am so glad I tried LensDirect and will definitely be a repeat customer. I have already recommended them to others. Thank you!!
Reply from LensDirect.comApr 4, 2025
Hello Ann! Thank you so much for your wonderful review! We're thrilled to hear that you're so happy with your glasses and the quick turnaround time. It's fantastic to know that our prices and service exceeded your expectations. We’re grateful for your recommendation and look forward to serving you again in the future. Thank you for choosing LensDirect.com – we truly appreciate your support!
Nancy S.
Easy to find, easy to order, easy to pay, most uncomplicated to receive. Thank you.
Reply from LensDirect.comApr 3, 2025
Hello Nancy! Thank you so much for your positive review! We're thrilled to hear that your experience with LensDirect.com was smooth and straightforward from start to finish. We strive to make the entire process as easy and convenient as possible for our customers, and we’re so happy to know we succeeded. Thank you for choosing us, and if you ever need anything else, don’t hesitate to reach out!
Gracyn T.
Bibi was an amazing help! They were quick to respond and helped me figure out my account. I appreciate the clear and useful tips Bibi gave me!
Reply from LensDirect.comApr 3, 2025
Hello Gracyn! Thank you so much for your kind review! We’re thrilled to hear that Bibi was able to assist you so effectively. It's great to know the tips were helpful and that your account was sorted out quickly. At lensdirecy.com, we strive to provide clear, timely support, and we’re so glad Bibi could make your experience a positive one! If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
