Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
D'Andre W.
Mario was easy to work with and helped solve the issue I had in a timely manner.
Reply from LensDirect.comMar 31, 2025
Hi D'Andre! Thank you for your feedback! We’re so glad to hear that Mario was able to assist you and resolve the issue quickly and efficiently. We truly appreciate your kind words. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
Stephanie
Abigail answered quickly and was straightforward with her response. She addressed my needs promptly.
Reply from LensDirect.comMar 31, 2025
Hello Stephanie! Thank you for your feedback! We’re so glad to hear that Abigail was able to address your needs quickly and provide a straightforward response. We truly appreciate your kind words. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
Kyle H.
So many problems, the most critical were (i) 25 BUSINESS days, not the 10-12 stated; and (ii) lenses that DO NOT FIT MY FRAMES. Stay away - they are hacks, will steal your money for a terrible product.
Reply from LensDirect.comMar 13, 2025
Hi Kyle! One of our team members will be getting in touch with you soon to help resolve this issue. We're here for you!.
Stephanie B.
Great customer service. Easy, pleasant, very helpful and knowledgeable.
Reply from LensDirect.comMar 31, 2025
Hi Stephanie! Thank you for your wonderful feedback! We’re so glad to hear that you had a positive experience with our customer service team. We always aim to provide easy, pleasant, and knowledgeable assistance. If you need any further help, don’t hesitate to reach out to us at lensdirect.com. We're here to help!
Rusty W.
I was given prompt help and Sharissa went beyond expectations.
Reply from LensDirect.comMar 31, 2025
Hello Rusty! Thank you for your kind feedback! We’re so glad to hear that Sharissa was able to provide you with prompt and exceptional service, going beyond your expectations. We truly appreciate your support. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
Gary M.
Bibi has been Fantastic. Great customer service skills
Reply from LensDirect.comMar 31, 2025
Hello Gary! Thank you for your wonderful feedback! We’re so glad to hear that Bibi has provided you with fantastic service. We truly appreciate your kind words about her customer service skills. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
Shantal V.
Wanted to thank the customer service for helping me with my issue. I had ordered to the wrong address accidentally and, although it took awhile to fix, the issue was resolved due to their dedication and care. 🙏🏽 Thank you Lens Direct, there was multiple people that helped me, I don’t remember their names but this last one was named Nyah.♥️
Reply from LensDirect.comMar 31, 2025
Hello Shantal! Thank you for your kind words! We're so glad our team, including Nyah, was able to help resolve your issue. We truly appreciate your patience and are happy we could assist you. If you need anything in the future, don't hesitate to reach out to us at LensDirect.com.
Brad K.
Very accommodating and polite representative. A pleasure to work with.
Reply from LensDirect.comMar 31, 2025
Hello Brad! Thank you for your kind feedback! We’re so glad to hear that you had a positive experience with our representative. It’s always a pleasure to know that our team made your experience enjoyable. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!
