Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
R.
Kwasi made my interaction a breeze. Very helpful and friendly.
Reply from LensDirect.comMar 31, 2025
Hello R! Thank you for your wonderful feedback! We're so glad to hear that Kwasi made your experience easy and enjoyable. His helpfulness and friendly approach are exactly what we strive for. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
Laura
Nyah was great and very helpful.
Reply from LensDirect.comApr 1, 2025
Hello Laura! Thank you for your wonderful feedback! We’re so happy to hear that Nyah was able to assist you and provide the help you needed. At Lensdirect.com, we’re committed to offering excellent customer service, and we’re thrilled that Nyah made a positive impact on your experience. We appreciate you taking the time to share your thoughts and look forward to assisting you again in the future! Thank you for choosing Lensdirect.com
Randall L.
With email I was getting inconsistent information about the exchange process so I called. Wait time was short for both my calls. I spoke with Mario and Bibi. They were a big help in getting the exchange process started. Exchange was a little expensive though.
Reply from LensDirect.comMar 31, 2025
Hello Randall! Thank you for sharing your experience with us at LensDirect.com! We’re really glad to hear that Mario and Bibi were able to assist you promptly and help get the exchange process started. We strive to provide excellent customer service, and it’s great to know they made a positive impact on your experience. We also appreciate your feedback regarding the cost of the exchange. We understand that pricing can be a concern, and we’re always working to ensure our services offer the best value.
Marc C.
I have yet to see my glasses. What is the current status of my order?
Reply from LensDirect.comApr 1, 2025
Hi Marc! Thank you for your kind review! We're so glad to hear that you had a positive experience with us. At Lensdirect.com, we strive to be as helpful as possible, and we’re thrilled that we met your expectations. If you ever need assistance in the future, we’re always here to help. Thank you for choosing Lensdirect.com!
GK
Bibi answered my questions quickly and with the info I needed.
Reply from LensDirect.comApr 1, 2025
Hello GK! Thank you for your great feedback! We're so glad to hear that Bibi was able to answer your questions quickly and provide you with the information you needed. At Lensdirect.com, we strive to offer prompt and helpful service, and we're happy that your experience reflected that. If you ever need further assistance, don’t hesitate to reach out. Thank you for choosing Lensdirect.com!
Chris L.
Nyah was very helpful with a question about my order and attaining my shipping label.
Reply from LensDirect.comApr 1, 2025
HI Chris! Thank you for your kind review! We’re thrilled to hear that Nyah was able to assist you with your order and help you obtain your shipping label. At Lensdirect.com, we aim to provide prompt and helpful support, and we’re glad that your experience was a positive one. If you have any more questions in the future, feel free to reach out. Thank you for choosing Lensdirect.com!
John C.
Bibi was excellent! Great customer support!
Reply from LensDirect.comApr 1, 2025
Hi John! Thank you for your fantastic feedback! We're so glad to hear that Bibi provided you with excellent customer support. At Lensdirect.com, we take pride in offering top-notch service, and we’re thrilled that Bibi made your experience a great one. We appreciate you taking the time to share your thoughts and look forward to serving you again soon! Thank you for choosing Lensdirect.com!
Ron D.
Ease of ordering and prompt response. I have confidence to anticipate the continuation of great service and quality of the product.
Reply from LensDirect.comApr 1, 2025
Hello Ron! Thank you for your wonderful review! We're thrilled to hear that you found the ordering process easy and received a prompt response. At Lensdirect.com, we’re committed to providing excellent service and high-quality products, and we’re glad to know you feel confident in continuing to work with us. We truly appreciate your feedback and look forward to delivering more great experiences in the future! Thank you for choosing Lensdirect.com!
