Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Cyndi K.
Bibi checked on my order and canceled it for me. I needed to cancel the order because I am going to the ophthalmologist next week and I think maybe my prescription may have changed. She handled that quickly and I will get a refund.
Kristin P.
Kissel was very helpful with placing my order over the phone.
Adicta J.
Kayla was very patient, professional and pleasant. I could hear that she enjoyed what she was doing as a customer service rep. Although the connection was static, she paused to make sure that I was heard and that she was taking care of my issue.
Lois
BIBI was able to handle my request to select a new frame to replace a frame that was out of stock very quickly and with no problems.
Mary C.
Kayla was very courteous and understanding. She was knowledgeable and helpful. I appreciated her help and willingness to explain matters in a conscientious way.
Deb
Bibi was incredibly helpful and professional! She addressed my concerns promptly, provided clear solutions, and made the whole process smooth and stress-free. Great service!
Consumer
Kayla was professional,polite and informative,she found my prescription in seconds answered all my questions and thank me for using lens direct agin. Thanks KAYLA AND LENSDIRECT I’m ordering another pair ! Loyal customer Kenny
Philip L.
Bibi was super helpful and answered all my questions today. Was super professional too. She made it easy. Thanks Bibi!
