Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Alyssa Marie K.
Bibi helped me by giving me a refund on a contact subscription I never signed up for. Cancelled that subscription for me, and sent me a link to get into my account so I can purchase again in the future. All within 48 hours of me emailing the company. Thank you Bibi!
koosha R.
Terrible experience. I placed an order for a lens only and sent in my own frame on December 14. It’s now January 10—over four weeks later—and the work status still shows it’s "in progress." This delay is absolutely unacceptable and frustrating. Nowhere on their website is such a lengthy turnaround time mentioned. It’s disappointing to see such poor service from this business. I should have learned my lesson about relying on Google reviews. If you read their BBB reviews, you’ll find countless customers with the same issues I’m facing. Shocking and unacceptable.
Dimos
Amazing, Jade is precious
Jack G.
Kayla handled the issue very professionally. She followed through and was able to confirm that the error had been fixed.
RON
Sharrissa was incredibly helpfull!!
Martha M.
Jade was very personable, pleasant and professional! She was able to answer all my questions and gave good explanations regarding those questions! Looking forward to receiving my first pair of eyeglasses by an online order! Thank you!
terry S.
Nyah quickly solved the issue.
russell R.
BiBi was just awesome. The service provided was quick and focused on the issue I needed to solve. My Lens Direct experience has been smooth so far, I can't wait to see the end result!
