arya
The customer service agent Bibi was great
She helped me with my missing package and was really courteous and patient.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
arya
She helped me with my missing package and was really courteous and patient.
john S.
Great pleasant customer service
Renee D.
Sharissa was extremely helpful. She was to answer all my questions knowledgeably, and put in some extra effort to help me receive my lenses very quickly. I am completely satisfied, and this is my first purchase from them. And again, Sharissa was wonderful to work with.
Tanya B.
Nyah was very helpful in changing my method of payment to my HSA.
Hilary
Able to answer my question
Ellen
Jade was very prompt and professional. Thank you Jade for all your help! Five stars!
James K.
Daisy was great and awesome with her response and kindness. Great job.
Edgar I.
Bibi made my experience very easy and helped me clear up the issues I was facing with not understanding what I actually needed. Great team that you guys have! looking forward to my first order with Lens direct.