Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
David C.
Keisha Louise helped me when a shipment (packaging for the frames I am sending LensDirect for new lenses) was misdelivered. We live on a half-avenue, and occasionally mailing labels misprint: our actual "12½ Avenue" appeared on the label as “1212 AVE”; I’ve spelled out our avenue, at LensDirect: “Twelve and One-Half.” Thank you, Keisha!
J J.
Kayla was very helpful, courteous and solved my problem right away
Margaret
Kissel was friendly, professional and took care of my request quickly. She was a pleasure to work with. Thank you
David Marlon A.
NYAH was wonderful. I appreciate all her help. Thanks DAVID
roosevelt G.
Nyan was a big help
Zitlalic R.
I didn’t have a major issue, but Kayla was still super helpful in canceling my order!
Khalilah B.
Great customer service. I have gotten replacement lens several times. Great quality lens and fast processing and shipping. Prices are great as well.
Mitch E.
Jade was very efficient and helpful.
