A L.
Great customer service
Great customer service. I spoke with Nyah who was courteous, professional and friendly. She resolved my concern about my order immediately.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
A L.
Great customer service. I spoke with Nyah who was courteous, professional and friendly. She resolved my concern about my order immediately.
Nicole
Bibi was super helpful got my order all straighten out and helped a little extra during the holidays. Can’t ask for more! :]
Hayley B.
I am sorry to say that Lens Direct has not resolved an issue I had with receiving the wrong prescription contact lenses. It has been weeks and it is still not been resolved. They said they would send an email and I got nothing. They will not respond to any messages that I have sent. I talked to one person who said I would receive new lenses but I never received them. Over $200 wasted! I will definitely go back to 1800CONTACTS. The same thing happened to me with them and I had replacement lenses the next day.
Lorayn O.
I needed to cancel an order and Kayla was fast, kind, and efficient.
Joe P.
Great glasses at a wonderful price with quick delivery
Customer
Kayla walked me through my order. I was having trouble using the website and Kayla took my order over the phone bieng patient and courteous.
Esam S.
The communication method was simple and there seemed to be a genuine desire to help. The representative who was helping me, Kissel, asked specific questions and responded with follow-ups directly and in good time. Appreciate it.
Warren S.
Abigail was very helpful and attentive