Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
J N.
Great experience with Kissel, helped verify my order and gave me options to expedite shipping if needed. The only reason I didn't leave 5 stars is it took Lensdirect.com over a week to inform me they were missing my RX, I wish could have solved that earlier.
Kate I.
Abigail was super helpful and was quick to communicate!
Savannah R.
Bibi was fantastic, handled my concerns quickly and efficiently. They were very kind and informative!
Jeanne R.
Nyah provided me great customer service. I have been dealing with multiple people in order to have my son’s contacts reordered as the last order went to the wrong address. Thankfully Nyah was able to tell me that the order was on the way.
Jean S.
Answered my question and fixed my order.
Alysha
Kayla was quick to respond and very helpful with the issue I had. Quick and easy to get through issue. Kind and great service
Luke A.
Abigail was a huge help and made my experience smooth and timely!
Sam C.
She listened and addressed my concerns appropriately. Very friendly
