Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Joey J.
Jaron was very responsive and able to remedy my concern quickly.
Reply from LensDirect.comAug 26, 2026
Hello Joey! We’re delighted to hear that Jaron was responsive and able to resolve your concern quickly. We’ll be sure to share your appreciation with him.
Ana
Kissel was great and was able to help me quickly and efficiently. Thank you, Kissel!
Reply from LensDirect.comAug 28, 2026
Hello Ana! We’re thrilled to hear that Kissel was able to assist you quickly and efficiently. We’ll be sure to pass along your appreciation to her. Thank you for choosing us!
Karie
FRANCINE was a great help! Great customer service. Thank you!
Reply from LensDirect.comAug 26, 2026
Hello Karie! We’re delighted to hear that Francine provided such great customer service and was able to help. We’ll be sure to share your wonderful feedback with her.
Cha T.
Quick solution to my concern
Reply from LensDirect.comAug 26, 2026
Hello Cha Tanner! We’re glad Francine was able to provide a quick solution to your concern and deliver great customer service. We truly appreciate your kind words!
Anonymous
Please thank Mario for his excellent service including his patience and expertise. He is a true professional and very caring team member. Dr Marc Eisman
Reply from LensDirect.comAug 26, 2026
Thank you, Dr. Eisman, for your wonderful feedback! We’re delighted to hear that Mario provided excellent service with patience, expertise, and genuine care. We’re proud to have him as part of our team and will be sure to share your kind words with him. ⭐
Linda
Dion was very professional and readily handled my issue.
Reply from LensDirect.comAug 28, 2026
Hello Linda! We’re glad to hear that Dion handled your issue promptly and professionally. We’ll be sure to share your appreciation with him. We truly appreciate you taking the time to leave us a review!
Ava J.
CHELA was AMAZING! Quickly helped me resolve the issue I had and was very responsive. Great customer service and made me feel very welcomed and valued!!!
Reply from LensDirect.comAug 28, 2026
Hello Ava! We’re thrilled to hear that Chela was quick, responsive, and able to resolve your issue while making you feel welcomed and valued. That’s exactly the kind of customer service we strive to provide! We’ll be sure to share your wonderful feedback with Chela. Thank you for choosing us!
michael M.
Great job by Lexie Although had some trouble hearing her but was happy with the service
Reply from LensDirect.comAug 28, 2026
Hello Michael! We’re glad to hear that Lexie provided great service and was able to assist you. We appreciate your patience with the call and are happy to know you had a positive experience overall. We’ll be sure to share your feedback with Lexie!
