Sandi M.
Happy Newbie
So far, I am very appreciative of the responsiveness and attention to my first order with this company.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sandi M.
So far, I am very appreciative of the responsiveness and attention to my first order with this company.
Mike H.
Nyah was very helpful, as was the team the replaced the lenses on my polarized fishing glasses. I asked if they could salvage the one good glass lense and send it back if they did, and they were able to. Very appreciative of the work and customer service, will recommend to others, and return if I need another set of lenses.
Patrick
I was able to get my questions answered and even though lenses can’t be sent as replacements for frames I bought from LensDirect, they will replace lenses if I send the frames back so it wasn’t the best news, but it was acceptable. Nyah was helpful and courteous in the explanation. She did what she could to make sure my next order was going to process quickly.
Fabio F.
Knowledgeable, very clear about all the information need it to be updated amd very nice and calm.
Ron H.
Very polite and informative. Keep up the good work.
Jane S.
quick and easy service. Customer care person very knowledgeable.
Greg S.
Very Friendly!
Treisha B.
Quick response and resolution by Jade