Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
customer
I have sent emails multiple times to get an update on my glasses and never gotten a response. I also called to only find out the number is no good. There is no communication, no nothing. You are totally in the blind after you pay (which they take up front of course). Can't give more than a 1 when there is no nothing from a company that you give over $300 for 2 pairs of glasses.
Gail “Mari” Covington M.
Mariella was very helpful, polite and knowledgeable. She was able to fix the order I messed up in a short time.
Catherine G.
Kissel Henry assisted me today. They were quick and helped me with approving my uploaded prescription right away! Great customer service!
Leslie T.
Bibi was patient and was very helpful through the entire process!
Hasan
Karielle was very friendly and solution oriented. Solved my problems and clarified everything within couple of minutes.
Tristan B.
Nyah was very helpful with solving a payment issue and helping me get my order fixed and verified!
SUSAN
Great customer service from Kurshel. She was very informative and assisted in placing my order.
Robert O.
Great voice on the phone.
