Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Deep P.
Frames I originally wanted to get it done for lens replacement, I wasn't able to. I contacted lens direct over phone call nyah, took great care of my situation. made sure I am still getting my another frames done, she checked everything on her end this is 5 star customer service.
Greg S.
It took me almost 2 months to get my Maui Jim prescription lens. I was lied to about the reason. The company gave me a discount when they finally admitted that they had no stock. Biggest complaint. I take meticulous care of my glasses. In less than a year. The lenses are so scratched up. They're unwearable. Always cleaned with soap and water, and a lens cloth. They told me to bad, because I didn't get insurance. Sorry have had many glasses, never this issue, that quickly. I wouldn't recommend them at all.
Mridu S.
She was great.
Shawnalee W.
Karielle was able to help me quickly and pleasantly.
Don B.
Kissel was very helpful in filling my order request that I had difficulty trying to complete online. She deserves 5 Stars!
Edward P.
Nyah was great
Thomas PHILLIPS J.
Placed order with Lens direct receive text with status on the order. BiBi was a great help very personable. Good information. Nice to know you can check on your order with a text message.
Leo Del A.
Attentive and personal service by Nyah. She was professional and listened and communicated well so it took a short few minutes to sort my issue.
