Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Name Lorraine B.
I appreciate Bibi helping me move my order to a faster conclusion. I broke my last pair of glasses last night and are using a pair a glue/tapped to fill the gap till my new pair arrive. The process of ordering was very easy and the status reporting transparent.
Patia
Talked with Sharissa through a chat. Kind, helpful, knowledgeable and was able to answer all my questions in a short period of time. Thank you
Arnold
Karielle was very supportive locating the details of my previous order, answering all of my questions and assisting me with the most recent order. Outstanding customer service.
Manish
Great customer service, quick service and quality is good too. Need to wear my glasses for few days to see if prescription is also good but the only thing which is disappointing to me is that the Transitions XtrActive lenses which I ordered are inhouse made by LensDirect but not official Transitions XtrActive branded. They use official trademark and logos in their website which is misleading to customer that those are Transitions XtrActive branded lended but when I asked for ceritficate of Authencity to register the lenses on Transitions website, I was informed they are not Transitions branded but are inhouse developed lenses which in my opinion, should have been listed and they should not have used trademark logos as I feel that is false representation.
John C.
Nyah was VERY helpful!
Amanda H.
Kurshel was very helpful and extremely nice! All my questions were answered!
Paxton
Ordered correct contacts needed received wrong contacts
David E.
Helpful and efficient.
