Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kris
Kayla was great! She was very quickly responsive and addressed my needs immediately by cancelling an order I did not authorize. I highly appreciated her customer service!
Reply from LensDirect.comMay 2, 2024
Hello Kris, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
Auto Select I.
I received my glasses back today with the new replacement lenses and I am thrilled to say LensDirect exceeded my expectations! After I placed the online order order I had a concern and spoke with Sharissa, who was very knowledgeable and reassuring. Less than two weeks after I sent my frames, I have them back and the quality seems to be perfect. The glasses, originally purchased from a big box retailer, were never right due to what seemed to be an aberration in the lens which made a certain spot blurry. Not any longer! That, along with my new prescription, and they are now better than new!
Jpd
Keisha was extremely helpful and responsive
Reply from LensDirect.comMay 2, 2024
Hello JPD, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Ryan
Kissel was super nice and very helpful. She was patient and very knowledgeable and understanding about what I needed.
Reply from LensDirect.comMay 2, 2024
Hello Ryan, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
Kathleen C.
Kurshel Herman was extremely helpful with answering my questions about how to fulfill my order for 6 pairs of lenses and how the process works.
Rebecca K.
Bibi provided excellent service! She was responsive and very helpful. Thanks Bibi!!
Reply from LensDirect.comMay 2, 2024
Hello Rebecca, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
Bill F.
Karielle was great at helping me with my order.
Reply from LensDirect.comMay 2, 2024
Hello Bill, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Sierra P.
Keisha was awesome and friendly. She was also extremely patient and made sure i understood everything. I inquired about lens replacement and she gave me a discount. She’s great!
